Maria Helsey Chelsea Harmon
Summary
Proven to enhance survey accuracy and participant engagement at Survey Junkie, I leverage expertise in qualitative research and a deep understanding of cross-cultural nuances. Skilled in questionnaire development and data interpretation, I've significantly improved project outcomes. My bilingual abilities and ethical research practices ensure comprehensive and inclusive data collection, driving insightful analysis and decision-making. Customer-oriented Research Interviewer with background working with psychological research organizations. Offering [Number] years of experience performing interviews with diverse individuals. Strong communication skills to quickly gather data. Skilled Interviewer with exceptional patience and more than [Number] years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed to manage multiple, concurrent tasks. Proven to build trust and rapport with participants. Dedicated [Job Title] effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with [Number] years of career expertise in [Type] field. Pursuing leadership position with growth-oriented organization. Motivated [Type] professional producing exceptional reports from complex data analysis. Promoting [Number] years of experience delivering survey results to appropriate stakeholders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Survey
Survey Junkie
Albuquerque, NM
01.2022 - Current
- Optimized survey distribution channels such as online platforms or face-to-face interviews to reach diverse participant groups effectively.
- Assisted in training new team members on survey research techniques and best practices, fostering a supportive learning environment.
- Strengthened team collaboration through active participation in meetings, workshops, seminars, contributing innovative ideas for ongoing projects.
- Maximized data validity by conducting pretesting of questionnaires and refining questions as needed based on feedback received.
- Enhanced survey data accuracy by designing and implementing effective research methodologies.
- Ensured timely completion of research projects by efficiently managing resources, schedules, and budgets.
- Provided consultation services for clients seeking expert advice on questionnaire development or other aspects of the survey process improvement.
- Improved data analysis quality by employing various statistical techniques and tools to interpret complex datasets.
- Contributed to grant applications for funding opportunities, securing financial resources necessary for successful project execution.
- Addressed potential biases in surveys by implementing rigorous sampling methods and adjusting weighting procedures accordingly.
- Presented research findings in a clear and concise manner, influencing key stakeholders'' decision-making processes.
- Developed customized questionnaires tailored to specific project needs, increasing response quality and relevance.
- Monitored evolving industry trends and best practices in survey research methodology to maintain cutting-edge knowledge base expertise.
- Managed research assistants'' workloads, providing guidance and support to ensure high-quality output delivered on time.
- Increased respondent participation rates with targeted communication strategies and compelling survey designs.
- Collaborated with interdisciplinary teams to develop comprehensive research projects, achieving insightful conclusions.
- Conducted thorough literature reviews to identify relevant trends, contributing valuable insights to the research process.
- Evaluated the effectiveness of various data collection methods in achieving project objectives, recommending improvements as needed.
- Enhanced client satisfaction levels by delivering actionable insights derived from accurate data interpretation and analysis.
- Streamlined the data collection process for better results through the utilization of advanced statistical software.
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Adapted interview style to suit needs of position and candidate.
Food Delivery Driver
Uber Eats
Albuquerque
10.2023 - 12.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Communicated proactively with management about potential issues or delays in delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
Front Desk Receptionist
Woodspring Suites
Albuquerque, NM
09.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Caregiver/ Memory Care
Beehive Homes Of Albuquerque
Albuquerque, NM
08.2022 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Cashier
Lowes Home Improvement
Albuquerque, NM
10.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier Assistant
Quicktrack Gas Station
Albuquerque, NM
02.2019 - 12.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Answered questions about store policies and addressed customer concerns.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
- Trained new cashier team members in customer service and money handling processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Helped clients transport large or bulky items into vehicles.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Salesperson
Marshalls Department Store
Albuquerque, NM
08.2022 - 11.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Cashier
Circle K
Albuquerque, NM
08.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Walmart
Albuquerque, NM
09.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Perfumania
Las Vegas, NV
06.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Ride Associate Operator
Buffalo Bills Nevada
Las Vegas, NV
02.2014 - 06.2016
- Promoted a culture of safety consciousness among fellow associates through consistent compliance with all applicable regulations.
- Enhanced guest experience by ensuring safe and efficient operation of amusement park rides.
- Assisted in reducing wait times for guests by effectively managing line queues and enforcing ride rules.
- Coordinated closely with maintenance staff when repairs were needed to minimize downtime for attractions.
- Demonstrated flexibility by quickly adapting to changes in ride assignments or operational needs as directed by management.
- Greeted guests warmly upon arrival at the attraction, setting a welcoming tone for their entire visit.
- Collaborated with team members to develop strategies for improving overall efficiency in the operation of assigned rides area.
- Increased safety standards by conducting thorough daily inspections of ride equipment and reporting any issues to management.
- Played an integral role in emergency response situations by following established protocols and assisting with evacuations as needed.
- Provided accurate information to guests about ride requirements, restrictions, and wait times for better decisionmaking.
- Participated in ongoing training sessions to stay current on company policies, procedures, and safety guidelines.
- Assisted in various special events held at the amusement park throughout the season, contributing to memorable experiences for guests.
- Supported team members in providing exceptional customer service, addressing guest concerns, and resolving issues promptly.
- Contributed to the success of promotional campaigns by proactively engaging with guests and sharing information about upcoming events and attractions.
- Managed crowd control during peak times, ensuring guest safety and maintaining a pleasant atmosphere.
- Contributed to a positive work environment by maintaining cleanliness and organization in ride areas.
- Improved overall guest satisfaction with prompt and courteous assistance during ride boarding and disembarking processes.
- Maintained strong communication with fellow associates, ensuring seamless coordination during high-traffic periods.
- Ensured a fun atmosphere for guests by engaging with them before, during, and after their ride experience.
- Upheld company image through professional appearance and adherence to uniform standards at all times while on duty.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Trained new ride operators on safety procedures and ride operations.
Hostel Receptionist
Denny's Restaurant
Las Vegas, NV
01.2016 - 05.2016
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Assisted in preparing budget forecasts based on historical data analysis of occupancy rates and seasonal trends in demand for accommodations at the hostel.
- Implemented effective marketing strategies to attract new customers while maintaining existing client relationships.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
System Plus College University
Angeles City Philippines03.2012
Skills
- Qualitative Research
- Sampling techniques
- Cross-cultural understanding
- Data Interpretation
- Quantitative Research
- Ethical considerations
- Survey Design
- Questionnaire Development
- Inbound and outbound calls
- Data Entry
- Data Collection
- Meeting deadlines
- Participant screening
- Bilingual in [Language] and [Language]
- Online research
- Data Verification
- Data analyzation
- Research and analysis
- Feedback collection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Food Delivery Driver
Uber Eats
10.2023 - 12.2023
Front Desk Receptionist
Woodspring Suites
09.2023 - 12.2023
Cashier
Lowes Home Improvement
10.2022 - 03.2023
Caregiver/ Memory Care
Beehive Homes Of Albuquerque
08.2022 - 10.2023
Salesperson
Marshalls Department Store
08.2022 - 11.2022
Survey
Survey Junkie
01.2022 - Current
Cashier
Circle K
08.2021 - 11.2021
Sales Associate
Walmart
09.2019 - 06.2021
Cashier Assistant
Quicktrack Gas Station
02.2019 - 12.2022
Sales Associate
Perfumania
06.2016 - 12.2016
Hostel Receptionist
Denny's Restaurant
01.2016 - 05.2016
Ride Associate Operator
Buffalo Bills Nevada
02.2014 - 06.2016
High School Diploma -
System Plus College University