Kayla Ellis
Stanton,MI
Summary
Accomplished Recovery Manager at Dollar Tree, adept in Microsoft Office and demonstrating exceptional flexibility. Excelled in streamlining recovery processes, enhancing electoral campaign strategies, and improving delivery times by prioritizing urgent orders. Skilled in both qualitative and quantitative research, I significantly contributed to policy research and data-driven decision-making.
Overview
7
7
years of professional experience
Work History
Political Survey Agent
Adecco Staffing
09.2023 - Current
- Trained new Political Survey Agents in effective interviewing techniques, data recording, and analysis procedures.
- Monitored evolving political landscapes continuously adapting questioning techniques accordingly.
- Contributed valuable insights into electoral trends that impacted subsequent campaign messaging strategies.
- Conducted in-depth interviews with potential voters to gauge their political preferences and opinions.
Magnum Expeditor
J&P Retail Group
11.2021 - 10.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Utilized Word, PowerPoint, and Excel on a daily basis.
Freight Expeditor
S&B Industries
03.2019 - 01.2020
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Designed detailed freight labels through efficient use of Microsoft applications.
Recovery Manager
Dollar Tree
01.2018 - 01.2020
- Provided expert guidance on regulatory requirements related to recoveries, ensuring full adherence to relevant laws and guidelines throughout the organization.
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Assisted in the development of company policies for recovery management, ensuring compliance with industry best practices and legal requirements.
- Contributed to the ongoing growth and development of the recovery management team by participating in recruitment, training, and performance evaluation initiatives.
- Directed employee tasks alongside payroll administration and schedule coordination.
Education
High School Diploma -
Richland High School
North Richland Hills, TX06-2014
Skills
- Microsoft office
- Data collection
- Qualitative research
- Quantitative research
- Survey design
- Policy research
- Flexibility
- Customer communications
- Active learning
- Call center processes
- Organization
- Data entry
- Database management
- Database recordkeeping
- Confidentiality
- Competent in Excel and Word
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Political Survey Agent
Adecco Staffing
09.2023 - Current
Magnum Expeditor
J&P Retail Group
11.2021 - 10.2023
Freight Expeditor
S&B Industries
03.2019 - 01.2020
Recovery Manager
Dollar Tree
01.2018 - 01.2020
High School Diploma -
Richland High School
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