Mariah (Mars) Carnes

• Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
• Administered medications and vaccinations to animals in treatment and documented changes in condition.
• Collected fecal and blood samples for send-out laboratory and in-house testing.
• Advised pet families (and pet foster families) on the proper mental, physical and medical needs of their animals.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Implanted subcutaneous identification microchips into animals.

Provided all of the above including (but not limited to):

• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Answered owner animal health questions and advised on best care practices.
• Entered data from pet records and office visits into computer system using CornerStone and Avimark.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Enhanced office productivity by handling high volume of callers per day.
• Supported office staff and operational requirements with administrative tasks.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Adhered to strict HIPAA guidelines to protect patient privacy.