MARIA I. CASTILLO
Tucker,GA
Summary
Experienced professional with over 6 years of successful experience in case management and case coordination. Recognized consistently for performance excellence and contributions to success in the companies of employment. Strengths in document proficiency backed by extensive educational background. Experience working with diverse populations.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Negotiator Specialist
Repo Express Dept.
Alpharetta , GA
2019.09 - Current
- Review, analyze, and process claim documents, inquiries and resolution letters.
- Present and negotiate with insurance companies demands for settlement and ensure effective, timely, and accurate payment of these demands.
- Investigate unfair denials.
- Provide training to new employees as needed.
- Request and process legal documents requested by carrier.
- Top 2 settlement negotiator, maintaining highest settlement average collected and settlement count.
Case Manager
Diminished Value Dept.
Alpharetta , GA
2017.09 - 2019.09
- Daily communication with adjusters using multiple mediums (i.e. email, fax, phone, etc.) to address any updates regarding diminish value, or case settling issues and direction.
- Investigation, evaluation, negotiation and settling of diminish value claims, applying technical knowledge to contribute to firm’s monthly settling goals and settlement average.
- Average per month 90-100 settlements (approx.$100,000). Handling 400+ cases continuously.
- Coding of police reports from LexisNexis.
- Assisting with generating vehicle appraisals and training of new hires as requested.
- Submitting demands addressing diminish value on behalf of nine of most recognized financial companies nationwide.
- Top-three settlement negotiator.
Paralegal
The Kennedy Immigration Firm
Atlanta , GA
2017.01 - 2017.04
- Prepared immigration/adoption petitions, applications and motions under supervision of immigration attorney.
- Aided with translation of documents and attorney’s consultations.
- Answered phone calls and assisted with scheduling of consultations.
- Researched immigration and government regulations, case law and procedures to support client cases.
- Communicated extensively with clients regarding requests for information, case status and immigration procedures.
- Maintained and updated weekly case lists with information regarding case status.
- Created highly researched and articulate legal paperwork such as adoption petitions and motions.
- Maintained case load of 40+ clients.
Service Coordinator II
Coastal Plains Community Center
Beeville , TX
2014.10 - 2016.02
- Served as link between client, service system and community.
- Provided support services to clients identified with intellectual and developmental disabilities.
- Implemented individual service plans, referrals, linkage and monitoring of consumers.
- Served as advocate for children diagnosed with intellectual and developmental disabilities.
- Designed individualized service plans that took into account clients' goals and preferences.
Case Manager
International Educational Services
Driscoll , TX
2013.05 - 2014.02
- Implemented Family Reunification component with unaccompanied minors.
- Monitored residents on regular basis and ensured delivering of services based on person directed plan.
- Submitted recommendation to release unaccompanied minor to Federal Field Specialist.
- Interviewed residents about physical and sexual abuse.
- Ensured foreign documents were authenticated as well as reviewed immigration documents.
Education
Master of Science - Sociology
Texas A&M University - Kingsville
Kingsville, TX 2012.08 - 2014.05
Bachelor of Science - Criminology
Texas A&M University - Kingsville
Kingsville, TX 2009.08 - 2012.08
Skills
Fluent in Spanishundefined
Affiliations
- League of United Latin American Citizens (LULAC), 2012-Present
- Sorority Alpha Sigma Alpha (ΑΣΑ), 2012- Present (Alumna status)
- Honor Society, 2013-Present
- Association for Women's Rights in Development (AWID), 2016-Present
Relevant Volunteer Experience
Institute of Migration and International Integration San Luis Potosi, SLP, Mexico- 05/2017- 06/2017
• Assisted personnel from the Mexican Consulate with providing information to families about family petitions, costs and processing times.
Latin American Association, Family Services Dept. Atlanta, GA- August-October 2016
• Provided general administrative and clerical support.
Breast Cancer Awareness Walk/Run, Alpha Sigma Alpha Kingsville, TX-2012
• Fundraised for the Susan G. Komen For The Cure (Breast Cancer Organization).
Court Appointed Special Advocates (CASA), Alpha Kappa Delta Kingsville, TX- 2012
• Fundraised for the Kleberg County CASA association for a period of approximately a month.
• Provided court support to children in a domestic violence case.
Timeline
Negotiator Specialist
Repo Express Dept.
2019.09 - Current
Case Manager
Diminished Value Dept.
2017.09 - 2019.09
Paralegal
The Kennedy Immigration Firm
2017.01 - 2017.04
Service Coordinator II
Coastal Plains Community Center
2014.10 - 2016.02
Case Manager
International Educational Services
2013.05 - 2014.02
Master of Science - Sociology
Texas A&M University - Kingsville
2012.08 - 2014.05
Bachelor of Science - Criminology
Texas A&M University - Kingsville
2009.08 - 2012.08
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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