Maria I Cedeno
Home Care Services
PHILADELPHIA,United States
2
Languages
20
years of professional experience
Experienced bilingual customer service professional with 15 years in insurance administration and front-desk operations, alongside in-home care expertise. Manages high-volume calls, processes payments, and coordinates appointments while maintaining precise documentation. Focused on enhancing client satisfaction for Spanish-speaking clients and leveraging skills in data entry and client support to achieve positive results in fast-paced environments.
Work History
Health Home Aid Care, PA
4 Years 5 Months- Delivered compassionate in-home personal care and companionship to elderly clients, assisting with activities of daily living (bathing, dressing, grooming), mobility support, and meal preparation to enhance quality of life.
- Provide compassionate in-home personal care and companionship to elderly clients, assisting with activities of daily living (bathing, dressing, grooming), mobility support, and meal preparation.
- Coordinated appointments, transportation, and communication between clients, families, and healthcare providers to ensure timely care and minimize missed visits.
- Coordinate appointments, transportation, and communication between clients, families, and healthcare providers to support timely care and reduce missed visits.
Front Desk Receptionist
15 Years- Managed front-desk operations for a busy insurance office, professionally handling high-volume inbound calls, client inquiries, and in-person visitors.
- Oversaw payment processing and policy updates, prioritizing confidentiality of client documentation. Managed data entry tasks with meticulous attention to detail.
- Processed payments and policy updates accurately while safeguarding confidential client records and ensuring attention to detail.
- Coordinated appointments and communications between clients and agents, resolving billing and policy questions and enhancing client satisfaction through proactive follow-up.
- Trained new administrative staff on office systems and customer service procedures; assisted Spanish-speaking customers to provide inclusive service.
Education
GED - Computer Technoligy, Computer Graphics
Completed GED and technical training in Computer Technology and Computer Graphics; provided peer tutoring and assisted with lab tasks to improve classmates' proficiency with software tools.
High School
Completed foundational high school coursework, building skills in English, mathematics, and social studies.
Skills
Direct patient care
Patient documentation
Prescription management
Documentation
Appointment scheduling
Payment processing
Data entry
Document management
Data management
Data processing
Computer proficiency
Microsoft Excel
Efficient multitasking
Problem-solving
Independent worker
Customer Service-oriented
Documentation
LANGUAGES
English
Spanish
Timeline
Health Home Aid Care, PA
Home Care Services
03.2022 - CurrentRead More
Front Desk Receptionist
Torresdale Insurance
02.2007 - 02.2022Read More
Olney High School
High School
Read More
Blue Wave
GED from Computer Technoligy, Computer Graphics
Read More