MARIA ISABEL CRUZ GIRALDO
Lehigh Acres,FL
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
Work History
Operation Manager
Amazon DFM3
06.2024 - Current
- Led and mentored a team of hourly associates, ensuring high standards in safety, quality, attendance, and performance
- Ensured timely and accurate delivery of customer orders, exceeding expectations in a fast-paced Delivery Station environment
- Collaborated with peers to optimize delivery processes, driving efficiency and cost-effectiveness
- Maintained rigorous Health and Safety standards, fostering a culture of safety and wellbeing among associates
- Partnered with cross-functional teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to achieve business objectives
- Demonstrated physical agility in various tasks to support operational needs, including handling varying weights and standing for extended periods
- Managed a flexible 4-day on, 3-day off shift pattern from 3:00am to 13:00pm, ensuring seamless operations across all days of the week
- Led team training initiatives and integration efforts, fostering a culture of continuous improvement and operational excellence
- Applied sound judgment to set realistic and achievable goals, contributing to the success of Amazon's operations
- Leveraged opportunities within Amazon's fulfillment network to advance professional growth and influence logistics and operations.
Area Manager
Amazon DLF1
01.2023 - 06.2024
- Managed operations within the Amazon DLF1 Delivery Station, overseeing a team focused on delivering exceptional customer service and operational efficiency
- Led and motivated a team of Shift Managers and associates to meet operational goals and exceed customer expectations
- Implemented Health and Safety initiatives, ensuring compliance with regulations and fostering a safe work environment
- Collaborated with cross-functional teams including Transport & Sortation, Engineering, Finance, HR, and Quality Assurance to drive continuous improvement and operational excellence
- Analyzed operational data to identify trends, improve processes, and achieve performance metrics
- Presented findings and strategies to senior leadership, contributing to strategic decision-making and operational planning
- Supported career development and growth of team members through mentoring and training initiatives.
Amazon Manager I, Operations
Amazon DFM3
10.2021 - 12.2022
- Managed day-to-day operations within Amazon DFM3, ensuring efficient workflow and meeting customer expectations
- Mentored and coached team members to maintain high standards in safety, quality, and performance
- Collaborated with cross-functional teams to optimize processes and achieve operational goals
- Upheld Health and Safety standards, promoting a culture of safety among associates
- Analyzed operational metrics to drive improvements and enhance productivity
- Provided leadership in a dynamic and fast-paced environment, fostering a culture of continuous improvement.
Warehouse Shift Assistant
Amazon DFM2
04.2020 - 10.2021
- Provided essential support across departments to maintain operational efficiency
- Assisted in daily management tasks including labor allocation, team meetings, and ensuring SOP compliance
- Offered coverage for Area Managers during absences, ensuring uninterrupted operations
- Ensured adherence to company policies and tracked attendance without extending to disciplinary actions
- Monitored and reported ATS (Amazon Timekeeping System) and labor hours for workforce optimization
- Trained associates on safety practices and provided guidance to maintain a safe and productive work environment
- Participated in Operational Excellence initiatives, contributing to process improvements
- Maintained cleanliness and organization in work areas to meet operational standards
- Promptly reported job-related injuries to Area Managers for appropriate action.
Warehouse Ambassador
Amazon DFM2
07.2019 - 04.2020
- Sorted mailboxes and packages accurately in a fast-paced warehouse environment
- Maintained a safe workplace for colleagues by adhering to safety protocols
- Contributed to improving safety, productivity, and quality at work
- Provided constructive feedback to associates to enhance their performance
- Trained up to 20 associates in problem-solving and quality improvement
- Held certifications in Trailer Dock Release (TDR) and Hazmat handling.
Deli Clerk
Publix Super Market
03.2018 - 09.2019
- Delivered premier customer service in a high-volume deli setting
- Trained new associates in food preparation and customer service standards
- Ensured cleanliness and organization in food preparation areas
- Handled customer orders efficiently and accurately.
Technical Support
Technologies Of Colombia – TOC S.A.S
02.2016 - 08.2016
- Maintained computer hardware and performed software updates
- Installed and managed software licenses, conducted preventive maintenance
- Configured software and hardware, including security settings
- Validated software licenses and created server backup copies.
Education
BAS Supervision and Management -
Florida SouthWestern State College
Fort Myers, Florida06.2024
Associate in Arts -
Florida SouthWestern State College
Fort Myers, Florida05.2022
Technologist in Maintenance of Computer Equipment, Design and Installation of Structured Cabling -
Servicio Nacional de Aprendizaje - SENA
Quindío, Colombia10.2016
Systems Technician -
Servicio Nacional de Aprendizaje - SENA
Quindío, Colombia11.2014
High School Diploma -
Instituto Educativo Instituto Buenavista
Quindío, Colombia11.2014
Skills
- Adaptability
- Effective communication
- Strong work ethic
- Outstanding interpersonal skills
- Fast learner
- Bilingual (Spanish and English)
- Works well under pressure
- Good problem solver
- Accurate and detailed
- Staff Management
- Operations Oversight
- Policies and procedures implementation
- Employee Motivation
- Goal Setting
Accomplishments
- Promoted to Warehouse Shift Assistant after 9 months with Amazon.
- Promoted to Amazon Manager I, Operations after 2 years with Amazon.
- Promoted to Amazon Manager II, Operations after 4 years with Amazon.
- Promoted to Operation Manager after 5 years with Amazon.
Education Accomplishments
Dean's List Honors
- Spring 2020, Fall 2021, Fall 2023, Spring 2024
Florida SouthWestern State College
Honors Society
- Phi Theta Kappa Honor Society
GLO-BUS Corporate
Co-managers of F Company achieved a Global Top 50 ranking based on their exceptional performance:
- Earned a Global Top 50 ranking for Overall Game-To-Date Score, tying for 36th place worldwide with a score of 105.5.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operation Manager
Amazon DFM3
06.2024 - Current
Area Manager
Amazon DLF1
01.2023 - 06.2024
Amazon Manager I, Operations
Amazon DFM3
10.2021 - 12.2022
Warehouse Shift Assistant
Amazon DFM2
04.2020 - 10.2021
Warehouse Ambassador
Amazon DFM2
07.2019 - 04.2020
Deli Clerk
Publix Super Market
03.2018 - 09.2019
Technical Support
Technologies Of Colombia – TOC S.A.S
02.2016 - 08.2016
BAS Supervision and Management -
Florida SouthWestern State College
Associate in Arts -
Florida SouthWestern State College
Technologist in Maintenance of Computer Equipment, Design and Installation of Structured Cabling -
Servicio Nacional de Aprendizaje - SENA
Systems Technician -
Servicio Nacional de Aprendizaje - SENA
High School Diploma -
Instituto Educativo Instituto Buenavista
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