Maria Isabel Suarez
Oxnard,CA
Summary
Experienced licensed phlebotomist and supervisor with a proven track record of 15 years in delivering patient-focused services. Skilled in efficiently managing high-volume output labs and handling live-patient samples. Proficient in troubleshooting laboratory equipment and ensuring lab maintenance. Meticulous attention to detail and accuracy, with a strong commitment to follow-through and administrative tasks. Composed decision-maker who excels at perceiving and resolving problems in fast-paced, unpredictable, and stressful environments. Excellent communication skills enable seamless interaction with patients, doctors, and medical staff.
Overview
23
23
years of professional experience
Work History
Phlebotomy
Simi Valley Adult School And Career Institute
06.2015
Rio Mesa High School, High
06.2002
Phlebotomy Instructor
Phlebotomy Training Specialists of Utah
11.2023 - Current
- Interpreted and composed instructions in various forms using software, written communication and hand-drawn diagrams.
- Taught hands-on and didactic portions of lab-based courses in adherence with IEC standards for curriculum development.
- Devised plans to support personal growth and improvement for sustained success both within and after program.
- Coached students on individual level with patience and positive reinforcement.
- Evaluated student performance using both formative and summative assessment tools, adjusting instruction as needed to address individual needs.
- Upheld classroom rules and regulations according to campus and department guidelines.
- Maintained up-to-date State Phlebotomy Technician certification to sustain program relevance.
- Gathered and reported attendance records according to school and program protocols.
- Increased student success rates by providing personalized feedback and guidance during skill assessments.
- Facilitated open dialogue among students during class discussions, fostering an inclusive and supportive learning atmosphere.
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Conducted practical demonstrations of venipuncture and capillary puncture techniques, enabling students to observe correct methods firsthand.
- Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Provided immediate and constructive feedback to students individually and as group.
Phlebotomy Supervisor
Quest Diagnostics
07.2023 - Current
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Reviewed employee performance and developed improvement plans.
- Managed effective schedules to cover all department needs.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Developed and implemented training processes to achieve high quality of care for patients.
- Interviewed and hired phlebotomists and office personnel for Quest Diagnostics company.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of Quest Diagnostics lab.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
Site Lead/Phlebotomist
Quest Diagnostics
09.2018 - 07.2023
- Data entry
- Drawing blood
- Supervision
- Biohazard waste disposal, Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup
- Built trust and minimized patient discomfort during phlebotomy procedures
- Coordinated workflow based on stat, schedule, or outpatient needs
- Obtained variety of blood samples through venipuncture or capillary puncture using butterfly needles, and straight needles
- Labeled blood vials with critical information like time of collection, date, and patient name
- Provided excellent service and attention to patients when face-to-face or through phone conversations
- Improved operations by working with team members and patients to find workable solutions.
Site Lead/Phlebotomist
Quest Diagnostics
12.2017 - 10.2018
- Labeled blood vials with critical information like time of collection, date, and patient name
- Obtained variety of blood samples through venipuncture or capillary puncture using butterfly needles, and straight needles
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Coordinated workflow based on stat, schedule, or outpatient needs.
Education
Skills
- Education and Training
- Phlebotomy and specimen collection
- Pediatric phlebotomy proficiency
- Phlebotomy procedures
- Staff phlebotomy training
- Phlebotomy certification
- Certified phlebotomy instructor
- Phlebotomy sample collection
- Phlebotomy safety protocols
- Certified phlebotomy technician (CPT)
- Phlebotomy procedure knowledge
- Venipuncture and phlebotomy
- Phlebotomy team supervision
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Instructor
Phlebotomy Training Specialists of Utah
11.2023 - Current
Phlebotomy Supervisor
Quest Diagnostics
07.2023 - Current
Site Lead/Phlebotomist
Quest Diagnostics
09.2018 - 07.2023
Site Lead/Phlebotomist
Quest Diagnostics
12.2017 - 10.2018
Phlebotomy
Simi Valley Adult School And Career Institute
06.2015
Rio Mesa High School, High
06.2002
Similar Profiles
Juliana E. GloreJuliana E. Glore
Campus Supervisor/Substitute Teacher at Simi Valley, Simi Valley Unified School DistrictCampus Supervisor/Substitute Teacher at Simi Valley, Simi Valley Unified School District
Marwa JadMarwa Jad
Social Worker Intern at Simi Valley School DistrictSocial Worker Intern at Simi Valley School District
Janette "Netti" Farrar Janette "Netti" Farrar null
Upper Grade Elementary Teacher at Simi Valley Unified School DistrictUpper Grade Elementary Teacher at Simi Valley Unified School District