Maria J Sanchez
Pompton Lakes,New Jersey
Summary
Customer service-driven Support Represantive with over 8+ years of experience with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure customer satisfaction. Adept in fast-paced environments, and using CRM software and other tools and platforms to manage customer interactions.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
AAA Northeast
12.2023 - Current
- Provide prompt customer support with a professional, friendly, and patient attitude
- Maintain timely collection activity on current and past due accounts
- Accurately complete membership, product, and service transactions in a timely and confidential manner
- Provide exceptional sales, renewals, service and information relative to customer's needs
- Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers
- Answer 80 calls per day exceeding quota by 15%
- Respond to client inquiries within established timeline, resulting in 95% of customer satisfaction.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Receptionist/CMA
Erickson Living
05.2023 - 12.2023
- Worked with coworkers, management, and other departments to help coordinate problem-solving in an effective and timely manner
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled a high volume of calls, ensuring appropriate accountability, a sense of urgency, communication, and follow-through closure
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cleaned and ensured supplies are appropriately stocked in both exam room and clinical areas
- Maintained all HIPAA standards and performed other related duties as necessary.
Business Associate
Valley Health
06.2017 - 04.2023
- Managed patient accounts with personal information in a confidential manner
- Answering incoming phone calls and emails, and conveying any messages to the unit and staff
- Supported the hospital department by admitting patients and organizing their chart
- Streamlined patient registration process by implementing electronic medical record system, enhancing efficiency and reducing wait times.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts, medical records and reports for office and patient needs.
- Maintained accurate inventory of supplies, proactively ordering stock as needed to ensure uninterrupted operations.
- Treated patients and family members with empathy and respect, conducting oneself in a professional manner
Pre-Analytical Assistant
Quest
04.2015 - 05.2017
- Performed several duties such as sorting, racking, centrifuging, delivery, and storage of specimens as well as aliquoting for specimens’ analysis
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Developed exceptional attendance record with special attention to punctuality and preparation
- Supported the Tech Ops department in meeting quality and production standards
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
HS diploma - Biology
Clifton High School
CliftonAAS Associates Applied Science -
Thomas Edison University
Trenton03.2025
Skills
- Business Analyst/Leadership skills
- Time management and problem-solving skills
- Customer Satisfaction
- Sales and product knowledge
- Help Desk Support
- Account Management
- Customer Retention
- Analytical/Marketing skills
- Data entry and documentation
- Typing speed and accuracy
- Project Coordination
Accomplishments
- Be the Key Award
- Valley Health
- Awarded numerous times for promptness and effective care towards all patients
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Representative
AAA Northeast
12.2023 - Current
Receptionist/CMA
Erickson Living
05.2023 - 12.2023
Business Associate
Valley Health
06.2017 - 04.2023
Pre-Analytical Assistant
Quest
04.2015 - 05.2017
HS diploma - Biology
Clifton High School
AAS Associates Applied Science -
Thomas Edison University