Summary
Overview
Work History
Education
Skills
Specialized Courses
Projects
Accomplishments
Websites
Volunteer Experience
Timeline
Generic

Garrett Poole

Columbia

Summary

Obtain valuable expertise in advertising, management information systems, company strategy, customer service, teamwork and many other skills that are important for any company. Dedicated, hardworking, and energetic individual who is constantly eager to learn, participate, and lead. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Information Technology Customer Support Representative

Internal Revenue Service (IRS)
07.2024 - Current
  • Evaluate, diagnose, mitigate, and document information technology related issues through a ticketing system to ensure customer satisfaction.
  • Provide strong analytic, diagnostic, and problem-solving skills to anyone seeking assistance and direction with technical issues.
  • Provided technical assistance to colleagues while adhering to daily protocol and rules. This includes diagnosing connectivity or data access issues, resolving software-related inquiries, assisting users in accessing files and devices or password related issues.
  • Ensure that an employee's workstation can successfully connect to Wi-Fi or virtual private network and are able to access important apps required for everyday operations.

Mckendree Ice Rink Asst. Manager

Mckendree University
O’Fallon
04.2020 - 07.2024
  • Company Overview: Mckendree University is a tiny private institution that focuses on liberal arts.
  • Maintained an accurate account of inventory and product sales.
  • Ensured customer satisfaction by offering accessible equipment, quality products and customer service.
  • Organized scheduling for all employees.
  • Maintained the computer system/Wi-Fi that was used for payroll, concessions and electronic scoreboard.
  • Operated a Point of Sale (POS) system to facilitate and manage sales transactions.
  • Provided support for all other IT equipment in the building including laptops, IPADs, scoreboard system, etc.
  • Mckendree University is a tiny private institution that focuses on liberal arts.

Asst. Manager

Ron’s Bar and Grill
Lebanon
08.2018 - 01.2020
  • Utilized social media to promote the sale of products and increase sales revenue.
  • Assisted with customers’ needs in a timely and efficient manner.
  • Managed sales and funds daily.
  • Insured that all equipment including registers, computers and network were all functioning efficiently.
  • Checked inventory daily to ensure that product was available for all customers.
  • Worked on Point-of-Sale equipment in order to perform sales.

Front End Specialist, Product Inventory Manager, and Specialized Department Assistant

Schnucks
Columbia
01.2013 - 01.2017
  • Performed daily tasks while maintaining excellent customer service and throughout the store.
  • Developed advertising ideas and ways to generate new revenue opportunities to ensure company growth.
  • Collaborated with high-level management to execute distribution times, and inventory goals.
  • Maintained inventory of store products to ensure that all inventory was adequately replaced and there was no overstock of items.
  • Maintained a relationship with the team as well as the customers ensure a productive workday.

Education

Master of Business Administration -

Mckendree University
Lebanon, Illinois

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft M365
  • Data Analyst
  • One Drive
  • Google Docs
  • Google Sheets
  • Google Slides
  • Windows Operating Systems 10
  • Windows Operating Systems 11
  • Windows Operating Systems 12
  • IPAD software upgrades
  • IPHONE software upgrades
  • Computer hard drive replacement
  • Home router configuration
  • Home switch configuration
  • Computer operating system upgrades
  • CAD systems
  • Social Media Marketing
  • Time Management
  • Communication
  • Excellent Writing
  • Leadership
  • Organizational
  • Standard Business Strategy
  • Principles of Management
  • Analytical thinking
  • Problem solving
  • Multi-tasking
  • National Hockey League
  • National Basketball Association
  • Major League Baseball
  • National Football League
  • Attention to detail
  • Operating systems
  • Network protocols
  • Problem-solving aptitude
  • Tracking and documentation
  • Technical writing
  • Technical communication
  • Reliability
  • System upgrades
  • Error detection
  • Adaptability
  • Shipping and receiving
  • Time management
  • Team collaboration
  • Point of sale

Specialized Courses

  • Computer Concepts & Applications Lab, 01/14/19, 05/09/19
  • Computer Concepts & Applications, 01/14/19, 05/09/19
  • Quantitative Analysis, 01/14/19, 05/09/19
  • Human Resource Management, 01/13/20, 05/07/20
  • International Business, 01/13/20, 05/07/20
  • Operations Management, 08/17/20, 12/03/20
  • MIS (Management Information Systems), 08/17/20, 12/03/20
  • MBA – Customers and Competitive Advantage, 03/15/21, 05/06/21
  • MBA- Accounting for Managers, 08/23/21, 10/14/21
  • MBA- Sports Management, 08/23/21, 10/14/21
  • MBA – Business Research, 10/18/21, 12/09/21
  • MBA – Corp, Strategy and Leadership, 03/21/22, 05/12/22
  • MBA Global Organizational Management, 03/21/22, 05/12/22
  • MBA Organizational Behavior, 03/21/22, 05/12/22
  • Stakeholder Management and Ethics, 03/21/22, 05/12/22

Projects

Global Organization PESTEL Analysis for Ethiopia International Business Plan for Future Businesses Business Plan and Strategy for Costco, Apple, Coca-Cola, and Home-Depot

Accomplishments

  • National Honors Society
  • Columbia High School Hockey Captain, 2014-2017
  • McKendree University Hockey Scholarship
  • McKendree University Men's Hockey Team, 2017-2022
  • McKendree University Men's Hockey Assistant Captain 2021-2022
  • NHL All-Star Equipment Validation Team, 2020
  • Schnucks Employee of the month, 2016
  • ACHA first-team All-Conference
  • ACHA All-Star nominee

Volunteer Experience

  • Community Link Volunteer, Breese, Il
  • Monroe Country CEO participant
  • Academic Excellence Representative
  • St. Joseph's Catholic Church Volunteer
  • Youth Learn-to-skate Instructor

Timeline

Information Technology Customer Support Representative

Internal Revenue Service (IRS)
07.2024 - Current

Mckendree Ice Rink Asst. Manager

Mckendree University
04.2020 - 07.2024

Asst. Manager

Ron’s Bar and Grill
08.2018 - 01.2020

Front End Specialist, Product Inventory Manager, and Specialized Department Assistant

Schnucks
01.2013 - 01.2017

Master of Business Administration -

Mckendree University

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