Matthew Rice
North Branch,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
3
3
Certification
Work History
25B Information Technology Specialist
Michigan National Guard
Lansing, MI , MI
03.2020 - Current
- Assisted in troubleshooting network issues related to system performance, connectivity, and security.
- Configured local area networks using routers, switches, hubs and other networking equipment.
- Monitored system performance metrics such as CPU utilization and disk space usage to optimize resource allocation.
- Performed routine maintenance tasks such as virus scans and patch management across the organization's IT environment.
- Deployed virtual machines using VMware vSphere ESXi or Hyper-V technologies.
- Responded promptly to service requests from end users via a ticketing system.
- Trained personnel on proper use of hardware and software systems within the organization.
- Researched, performed troubleshooting, and resolved complex problems independently
- Identified and corrected performance issues
- Ensured proper installation of cables, operating systems and software
- Trained users in the proper use of hardware or software
- Maintained and performed troubleshooting for network devices including switches, routers and firewalls
- Made and ran Cat5e cable to adapt to the different tactical network setups
- Install, operate, PMCS, and unit level maintenance on COMSEC devices.
Tower Technician
G&M Telecom
Goodrich, MI
09.2021 - 01.2022
- Install, upgrade, and repair cables and connectors
- Install, upgrade, and repair tower-top equipment, including bracing, masts, cable supports, RRUS, and antennas
- Assist with system testing
- Ensure safe rigging, hoisting, landing, and fastening
- Complete job logs and field reports
- Keep track of tool inventory.
- Performed antenna alignment and tower rigging operations.
- Operated various tools including drills, saws, ladders and other equipment related to tower installation or maintenance.
- Maintained records of all work performed on towers according to company policies and procedures.
- Utilized climbing gear such as harnesses, ropes and carabiners while ascending and descending communication towers safely.
91D- Generator Repair Mechanic
United states Army National Guard
Howell, MI
04.2015 - 03.2020
- 91D: Generator repair mechanic
- Performs maintenance on the generators that are used to provide electricity, heat or air conditioning
- Perform maintenance on small and large generators and understand how to operate/maintain power grids
- Keep an understanding of water meter, diodes, relays and battery voltage regulator functions
- Work on generator operations and electrical generation and distribution
- Perform maintenance on tactical utility, internal combustion engines, precise power-generation sets and any associated equipment
- Disassemble, inspect, perform maintenance and reassemble diesel generators
- Uses diagnostic equipment to troubleshoot the issue including multi-meters
- Once the fault is found, use wiring schematics and diagrams to determine what the issue is and how to fix it
- Replace voltage regulators or circuit cards, adjust frequency or voltage
- Performs field level maintenance on sustainment equipment, generally up to 200KW
- Other duties include recovery operations and assisting other maintenance areas
Water Technician
Servpro - Lapeer, MI
Lapeer, MI
06.2018 - 02.2019
- Inspected and assessed water damage in residential homes.
- Performed demolition of affected materials, such as drywall, flooring, and insulation.
- Extracted standing water from the premises using wet-vacs and pumps.
- Installed drying equipment to restore humidity levels within the home.
- Sanitized surfaces with antimicrobial solutions to prevent further contamination.
- Monitored progress of restoration process by taking moisture readings at regular intervals.
- Conducted post-restoration inspections to ensure that all areas are completely dried out before leaving the job site.
- Removed debris from work area after each job was completed.
- Maintained records of jobs completed detailing type of services rendered and materials used.
- Provided customer service to clients throughout the entire restoration process.
Facility Operator
G4S/ Community Programs Inc
10.2015 - 05.2017
- Securing the building, checking logs, logged clients in and out of computer systems, managed hostile clients, facilitated in remedial actions for the clients
- Transported clients to and from various locations as needed
- Created a mellow atmosphere for the clients and fellow employees, so as to prevent any unneeded actions taking place
- Attention to detail
- Maintain the ability to mediate situations that may occur.
11B (Infantry)
United States Army
05.2008 - 05.2011
- Three years service as an infantryman managing a diverse scope of responsibility: Field performance & Management including establishing and controlling perimeters, managing traffic at incident scenes, operating traffic control posts and checkpoints, controlling entry to restricted areas, responding to civilian disturbances and riots, collecting and documenting evidence
- Responsible for searching of persons, and vehicles
- Operating video surveillance equipment in secure and secret environments.
Education
Bachelors of cyber security and information assurance -
Western Governors University
03.2024
Associate of Science in Criminal Justice -
Everest University Online
03.2024
Skills
- Military Experience
- Customer Service
- Computer Knowledge
- Microsoft word
- Microsoft excel
- Microsoft Outlook
- Microsoft Word
- Calm Under Pressure
- Microsoft Office
- Teamwork and Collaboration
- Conflict Resolution
- Remote Office Availability
- Flexible and Adaptable
- Analytical and Critical Thinking
- Research
- Computer Skills
Certification
- 10/31/23, CompTIA, Network+, CompTIA Net+ N10-008
- 04/03/23, CompTIA, A+, 220 1101 - Mobile devices, networking technology, hardware, virtualization and cloud computing 220 1102 - Operating systems, security, software and operational procedures
- 02/28/2024- ITIL V4 Foundations
Notes
- All areas of inconsistent dates or missing periods of work are in relation to going on military orders at various times.
Timeline
Tower Technician
G&M Telecom
09.2021 - 01.2022
25B Information Technology Specialist
Michigan National Guard
03.2020 - Current
Water Technician
Servpro - Lapeer, MI
06.2018 - 02.2019
Facility Operator
G4S/ Community Programs Inc
10.2015 - 05.2017
91D- Generator Repair Mechanic
United states Army National Guard
04.2015 - 03.2020
11B (Infantry)
United States Army
05.2008 - 05.2011
Bachelors of cyber security and information assurance -
Western Governors University
Associate of Science in Criminal Justice -
Everest University Online
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