JALEAH ALSTON
Smyrna,Ga
Summary
Hardworking and dedicated IT professional with a strong background in technical support, network management, and cybersecurity. Seeking to leverage my skills and training to contribute to a dynamic team in an IT Specialist role.Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems. Strong work ethic and dedication to training and professional development. Excellent teamwork and leadership skills. Proven ability to perform under pressure in high-stress environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
Army Reserve
01.2023 - Current
- Manage the schedules and calendars of the CEO and other senior executives
- Coordinate and schedule meetings and conferences with internal and external stakeholders
- Prepare and distribute meeting agendas, minutes, and other relevant materials
- Handle confidential information and documents with discretion and maintain their proper organization
- Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems
- Assisted in troubleshooting network issues related to system performance, connectivity, and security
- Assisted service members with various types of technical issues via email, live chat, and telephone
- Developed leadership and teamwork skills
- Acquired entry-level knowledge of Information Technology
- Gained strong technical problem-solving skills in high-pressure environments
- Conducted vulnerability assessments and penetration testing using tools like Nessus
- Set up, optimized, and managed network equipment (switch, router, and end devices)
- Monitored application and print servers, responded to faults and malfunctions
- Created user accounts and managed access rights for users.
U.S. Army, 25B IT Specialist Advanced Individual Training
FT. Eisenhower, Augusta, Ga
01.2023 - Current
- Assisted secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives
- Conducted research and prepared reports on various topics related to the company's operations and industry trends.
Cybersecurity Management Trainee
Intellectual Point (Remote)
01.2023 - 01.2024
- Prepared and distributed reports, presentations, and other materials
- Handled confidential documents and maintained their proper organization
- Completed a rigorous eight-week cybersecurity management training course and earned CompTIA Security+ certification
- Created an incentive program to support and reward top performers by identifying a shortfall in the organization's recognition program.
Education
High School diploma -
Campbell High School
Business Administration -
Purdue University
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Certification
- Information Technology Specialist Certification
- CompTIA Security+ Certification
- Secret Clearance
Personal Information
Title: Information Technology Specialist
Timeline
25B Information Technology Specialist
Army Reserve
01.2023 - Current
U.S. Army, 25B IT Specialist Advanced Individual Training
FT. Eisenhower, Augusta, Ga
01.2023 - Current
Cybersecurity Management Trainee
Intellectual Point (Remote)
01.2023 - 01.2024
High School diploma -
Campbell High School
Business Administration -
Purdue University