Havic Tali
Brooklyn,OH
Summary
As an ambitious professional with compliance experience, I would make an excellent addition to your team. Identifying improved solutions to business challenges drives and inspires me in the workplace. Exploration, pursuit, and drive are my framework for success. Fresh perspectives and trying new approaches help businesses evolve and grow. I have developed strong communication abilities and have fostered a reputation as a key contributor in decision-making using critical thinking skills. As a team player, I am collaborative with peers, searching for ways to integrate differing perspectives. Through these qualities, I have confidence in my ability to facilitate a collective effort towards positive change.
Overview
11
11
years of professional experience
Work History
25B Information Technology Specialist
United States Army Reserve
Twinsburg, OH
03.2021 - Current
- Maintained up-to-date case documentation for future reference.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Developed and maintained strong relations with military personnel to meet quality expectations.
- Maintained an inventory list of all IT assets including hardware components and software licenses.
- Supported military personnel with access and account issues.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Configured local area networks using routers, switches, laptops and other networking equipment.
Safety Protective Services Officer 2
Cleveland Public Library
Cleveland, OH
04.2020 - Current
- Assessed situations quickly in order to make sound decisions in line with company policy.
- Provided training sessions for new Protective Services Officers on safety protocols.
- Responded promptly to alarm activations, emergency calls and other security-related incidents.
- Enforced rules, regulations, and policies for a safe environment for all personnel on site.
- Interacted courteously with staff members while providing excellent customer service.
- Identified potential threats and took appropriate action when necessary.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached patrons and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Provided security services to customers and visitors by monitoring access control points.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Security Officer
Royce Security
Cleveland, OH
08.2018 - 04.2020
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement, submitting in-depth reports to Royce LLC, HOA of Barrington Estates, and Coral Management Companies.
- Inspected parking permits and safe parking procedures.
- Maintained safety by quickly responding to emergency situations and investigating disturbances to minimize risk and injury.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Verified the integrity and accuracy of photo IDs, tickets, and passports prior to authorizing passage.
92A Automated Logistical Specialist
Army National Gaurd
Youngstown, OH
01.2014 - 01.2019
- Processed sales orders and completed administrative tasks, including bookkeeping of logistics documents, purchasing, tracking inventory and credit applications.
- Vehicle dispatch and coordinated import/export operations to ensure adherence to schedules and deadlines.
- Aided senior leadership with report generation to utilize process improvements.
- Resolved customer concerns in a timely manner and worked to improve process integration and flow.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Customer Service Representative
AutoZone
Cleveland, OH
01.2018 - 08.2018
- Provided exceptional customer service while promoting special offers at checkout.
- Worked closely in a team setting with front-end staff to assist customers.
- Efficiently managed store materials including stocking, promotions, accurate recordkeeping, and organization of returns, exchanges, and sales.
- Resolved troubleshooting issues with cash registers, card scanners and printers.
Education
Certificate of Achievement - Basic Leadership Course
3RD NCOA BATTALION, REGIONAL TRAINING INSTITUTE
Annville, PA10-2024
Certificate of Achievement - Information Technology
High Tech Tobyhanna
Tobyhanna, PA09-2024
Associate of Arts -
Cuyahoga Community College
Parma, OH04-2020
OPOTA Certification - Criminal Justice
Public Safety Training Center
Cleveland, OH04-2020
Certification: Logisitics And Materials Management - Automated Logistics
Fort Lee Logistics Training Center
Fort Lee12-2014
High School Diploma -
James Ford Rhodes
Cleveland, OH05-2013
Skills
- Observant
- Crime prevention methods
- First aid and CPR certified (2024)
- Report writing
- Shift work experience
- Behavioral analysis
- Customer relations skills
- Hazardous items understanding
- Weapons training
- Leadership experience
- DHS Armed Handgun training (2019)
- Crisis Intervention (2024)
- PhaZZer Instructor (2023)
- Cyber Awareness (2025)
Accomplishments
- Certificate of Completion Army Basic Leadership Course
- Certificate of Completion IT Specialist
- Cuyahoga Community College Associate of Arts Degree
- Testing: Scored in top 30 percentile of PT; Scored 90% on Ohio Peace Officer Training Academy (OPOTA) Exam.
- Volunteer Work: Canvased communities in Parma for local elections.
- Tri-C Community Run: 3-mile Autumn Blaze charity run to raise money for Northeast Ohioans.
- Cuyahoga Community College Extracurriculars: Acting, Ballet, Work Study, Public Speaking, Black American Council Club.
- Royce Security: Promoted after 4 months of employment based on exemplary performance; Earned "Royce Officer of the Month" award in November 2020.
Timeline
25B Information Technology Specialist
United States Army Reserve
03.2021 - Current
Safety Protective Services Officer 2
Cleveland Public Library
04.2020 - Current
Security Officer
Royce Security
08.2018 - 04.2020
Customer Service Representative
AutoZone
01.2018 - 08.2018
92A Automated Logistical Specialist
Army National Gaurd
01.2014 - 01.2019
Certificate of Achievement - Basic Leadership Course
3RD NCOA BATTALION, REGIONAL TRAINING INSTITUTE
Certificate of Achievement - Information Technology
High Tech Tobyhanna
Associate of Arts -
Cuyahoga Community College
OPOTA Certification - Criminal Justice
Public Safety Training Center
Certification: Logisitics And Materials Management - Automated Logistics
Fort Lee Logistics Training Center
High School Diploma -
James Ford Rhodes
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