Summary
Overview
Work History
Education
Skills
English and italian
Languages
Timeline
Generic

Maria Janet Caine

Tucson,AZ

Summary

Dynamic and results-driven professional with extensive experience at Boudin Bakery, excelling in employee training and customer service. Demonstrated patience and empathy while enhancing team collaboration and reducing order errors. Proven ability in money handling and maintaining workplace safety, leading to improved customer satisfaction and loyalty.

Experienced with training new cashiers to ensure smooth operations and optimal customer service. Utilizes effective communication and problem-solving skills to address challenges and improve performance. Track record of creating and delivering comprehensive training programs that meet organizational goals.

Professional retail worker with proven track record in training and mentoring. Skilled in cash handling, customer service, and point-of-sale systems, with strong focus on team collaboration and achieving consistent results. Reliable and adaptable, ensuring smooth operations and high performance in dynamic environments. Known for excellent communication and leadership abilities, fostering productive and motivated team atmosphere.

Overview

4
4
years of professional experience

Work History

Cashier Trainer

Boudin Bakery
07.2013 - 06.2017
  • Trained new employees by providing knowledge of specific store tasks, policies and goal
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Waitress Trainer

Al Carpaccio Italian Reastaurant
01.2013 - 06.2013
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.

Education

Giuseppe Giusti
Montecatini Terme Italy
06-1992

Skills

  • Patience and empathy
  • Restocking shelves
  • Workplace safety
  • Employee motivation
  • Stress tolerance
  • Merchandise display
  • Cleanliness maintenance
  • Money handling
  • Product knowledge
  • Team collaboration

English and italian

Fluid on both language

Languages

English
Full Professional

Timeline

Cashier Trainer

Boudin Bakery
07.2013 - 06.2017

Waitress Trainer

Al Carpaccio Italian Reastaurant
01.2013 - 06.2013

Giuseppe Giusti

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Maria Janet Caine