Maria Joaquina Schneider

Member Engagement

• Provide prompt, friendly communication by handling all membership calls and emails and establishing a positive first impression.
• Guide members from first inquiry through onboarding and ongoing engagement.
• Conduct all member tours, highlighting the best parts of the club.
• Help prospective members picture themselves as part of the club community.
• Stay visible around the club to build relationships, listen to member feedback, and address concerns in a thoughtful, solution-focused way.

Membership Operations

• Prepare monthly membership reports to track engagement, trends, and performance.
• Manage membership billing and accounting through Club Essentials, including processing payments, scheduling dues, handling custom billing, and resolving account issues.
• Work closely with the accounting team to ensure accurate, timely, and member-friendly billing.

Marketing & Communication

• Manage the club’s Instagram and Facebook pages to engage current members and attract prospective ones.
• Design all membership event flyers and promotional materials using Canva.
• Lead club-wide advertising and communication for membership events, updates, and initiatives.

Event Planning & Collaborations

• Develop creative, fun events that keep members engaged and excited about club life.
• Collaborate with the Food & Beverage team to bring event ideas to life and ensure smooth execution.
• Coordinate with the kitchen team by sharing clear event details and timelines.
• Use bilingual communication to support seamless event execution.
• Partner with the golf department to promote tournaments, fittings, and golf-related programming.
• Serve as the primary communicator for all club-wide updates, closures, and announcements.

Special Programs & Leadership

• Direct the annual summer camp, planning and executing a program for approximately 120 children each summer.
• Engage both member families and the surrounding community by introducing kids to the club and the sport.
• Recruit, interview, and hire all summer camp counselors.

• I work as a BDR, fueling the mid-market and enterprise teams with qualified opportunities.
• Cold Outreach to prospect, personalized emails, LinkedIn outreach to prospects.
• Identified and qualified opportunities and partnered with a team of mid-market and enterprise account executives and reported weekly and monthly KPI metrics through Salesforce.
• Developed and piloted sales strategies for new target customers including email campaigns, phone outreach, and talk tracks.
• Responsible for finding, collecting, and analyzing market information.
• Developed new accounts through consistent follow up, visits, and managing existing accounts.
• Went to onsite demos with account executives.
• Led sales team meetings and presented new ideas to engage potential customers.
• SpotOn is a software and technology company that helps restaurants and businesses compete and win with intuitive software, point of sale systems, and payment solutions.

• Followed up on inbound leads, reached out to outbound leads, and provided appropriate information to foster lead relationships.
• Created organic leads and brought in new prospects.
• Led sales team meetings and presented new ideas to engage potential customers.
• Maintained detailed documentation and analysis of leads in SalesForce and Outreach.
• Researched target leads and created analysis of the prospect before handing them off to Account Executives.
• Engaged sales leads and supplied them with adequate information about our Cloud Based Restaurant Technology solutions.
• Scheduled appointments, demos, and introduced leads to their new point of contact.
• Went to onsite demos with account executives.
• Called 50+ prospects daily and followed up with prospects each day.

• Helped set up venue for custom private functions to accommodate groups of up to 300, including golf tournaments, business dinners, sales presentations, club meetings, weddings, and charity events.
• Created positive and rewarding client experiences through warm and friendly customer interactions.
• Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Operated POS terminals to complete cash and credit card transactions.

• Assisted event planner by coordinating, setting up, and running private events and functions such as weddings, golf tournaments, fundraisers, birthday parties, and company parties.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Operated POS terminals to complete cash and credit card transactions.

• Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
• Collaborated with counselors and parents to report youth behavior and progress.
• Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
• Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
• Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.

• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Backed up reception desk by answering phones, scheduling appointments, and processing payments.
• Restocked office and break room supplies independently to maximize team productivity.
• Shampooed, conditioned and rinsed clients' hair.
• Blow dried clients hair.
• Applied makeup to achieve desired day-to-day and special event looks.
• Welcomed and greeted approximately 200 clients daily.
• Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.