Mauro Cortez Pacheco

Key Responsibilities:

• Lead and oversee the delivery of top-quality fitness classes, ensuring all coaches consistently follow the My Gym curriculum while maintaining high instructional standards.
• Conduct weekly staff meetings every Friday to review gym goals, reinforce the curriculum, and provide ongoing training to ensure excellence and consistency in class delivery.
• Manage the recruitment, hiring, and payroll processes to build a skilled and motivated team.
• Coordinate and execute special events, including birthday parties, to enhance member engagement and satisfaction.
• Collaborate with the marketing team to create and implement strategies that attract new families, increase retention, and drive enrollment.
• Continuously monitor class performance and gather member feedback to improve programming and maintain high levels of customer satisfaction.

Key Achievements:

• Played a key role in the successful reopening and re-establishment of My Gym Newton in 2022, growing the center from zero members to the top-performing franchise in the company.
• Consistently exceeded enrollment and revenue targets, contributing to a strong and continuous growth trajectory.
• Created a safe, fun, and welcoming environment for children and families in the Newton community, cultivating long-term relationships with members and parents.

• Responsible for the design, implementation, and oversight of training sessions and matches for the age group of 2013 boys

• Responsible for the development, overall daily operations, and expansion of youth athletic programs within multiple schools in Boston and central MA
• Sports coach for Pre-K/ Kindergarten Classes

• Provided friendly, professional guest service with genuine care
• Assist with the venue set up, adding decor items, and setting tables for prestigious events such as weddings, and corporate meetings

• Working with the club’s overall game day operations and customer service
• Provided excellent customer service by assisting with ticketing events, including Season Ticket Holder and VIP amenities, on game days to all New England Revolution fans

• Company Overview: Subcontract company in charge of delivering packages to individual customers/corporations, working directly with Amazon
• Responsible for loading, transporting, and delivering items to clients or businesses in a safe, timely manner
• Provided satisfying customer service by reviewing orders before and after deliveries to ensure that orders were complete
• Subcontract company in charge of delivering packages to individual customers/corporations, working directly with Amazon