Eunice Zamora

Oversaw intensive supervision and case management services for individuals in immigration proceedings under the Intensive Supervision Appearance Program (ISAP). Collaborated closely with DHS, ICE, and Enforcement and Removal Operations (ERO) to ensure compliance and support participant success. Delivered positive outcomes through a balanced approach of comprehensive case management, regular monitoring, and individualized support, ensuring adherence to legal obligations while addressing client needs.

• Conducted family reunification services for children, managing the release process to appropriate caregivers with precision and adherence to ORR guidelines.
• Maintained direct contact with children and families, supporting their emotional and logistical needs throughout the reunification process.

• Directed operational functions to ensure consistency in customer service and sales, while managing and coaching a team of Customer Service Representatives to achieve performance goals.
• Spearheaded community engagement and business development efforts to drive growth.
• Focused on talent development within the team, enhancing service quality and supporting staff in achieving future career milestones.