Maria Jose Diaz
Boynton Beach,FL
Summary
Customer service and content strategy professional with experience researching target audiences, tracking competitor trends, and supporting digital content planning. Additional background in sales and hosting shows strong relationship building, fast problem-solving, and dependable service in busy environments.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Content Strategist
Dzeo
West Palm Beach, Florida
01.2026 - 08.2026
- Researched and identified target audiences to inform content direction.
- Proposed creative ideas to engage followers with different content types and formats.
- Monitored competitor websites and social media accounts for insights into industry trends.
- Planned and managed the production of digital assets such as photos and videos.
META SOCIAL MEDIA MARKETING
Meta and Coursera
01.2023 - 01.2023
- Developed and executed social media strategy to effectively engage target audience.
- Measure and Optimize Social Media Marketing
- Fundamentals of Social Media Advertising
HOST
Taco Zone
01.2019 - 01.2020
- Welcomed guests at Taco Zone and organized front door traffic flow to ensure efficient seating.
- Assigned seats to parties at Taco Zone based on waitlist and table availability for optimal guest experience.
- Maintained clean and welcoming dining area by clearing spills and resetting tables, ensuring guest comfort and satisfaction.
- Responded to incoming phone calls and processed reservation requests to efficiently manage customer bookings.
SALES ASSOSIATE
Tillys
01.2017 - 01.2018
- Increased sales through building strong customer relationships and suggesting tailored products.
- Enhanced customer satisfaction by delivering prompt support, swiftly resolving concerns, and fostering a welcoming store environment.
- Assisted Tillys customers with product selection and fit guidance.
- Processed sales transactions at Tillys cash wrap using POS systems.
- Replenished Tillys sales floor with fresh merchandise and folded apparel displays.
Education
BUSINESS & MARKETING
Palm Beach State College
Lake Worth, FL01-2027
HIGH SCHOOL -
Emerald Ridge High School
01-2017
Skills
- Content strategy
- Content marketing
- Content creation
- Audience research
- Social media marketing
- Customer engagement
- Customer interaction
Personal Information
Title: Customer Service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Português
Limited
Timeline
Content Strategist
Dzeo
01.2026 - 08.2026
META SOCIAL MEDIA MARKETING
Meta and Coursera
01.2023 - 01.2023
HOST
Taco Zone
01.2019 - 01.2020
SALES ASSOSIATE
Tillys
01.2017 - 01.2018
BUSINESS & MARKETING
Palm Beach State College
HIGH SCHOOL -
Emerald Ridge High School