Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Jose Escudero

Miami,FL

Summary

Adept at enhancing patient experiences and streamlining operations, my tenure at Camillus Health and Leon Medical Center showcases a proven track record in customer service and data entry. Skilled in critical thinking and conflict resolution, I excel in environments requiring discretion and efficient problem-solving. My approach has significantly improved patient satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Camillus Health

Patient Services
07.2022 - Current
  • Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
  • Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
  • Optimized appointment schedules for maximum efficiency while still meeting the needs of individual patients and their preferences.
  • Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
  • Scheduled patients for appointments and maintained master calendar.
  • Expedited the resolution of billing issues or discrepancies through thorough research and collaboration with insurance representatives.
  • Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.

Leon Medical Center

Call Center Solutions
02.2018 - 03.2021
  • Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and ensuring privacy protection.
  • Developed training materials for new hires on office policies and procedures which led to increased efficiency among the team members.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Associate of Arts -

Miami Midia School
Doral, FL
10-2020

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor

Languages

Spanish
Full Professional

Timeline

Camillus Health

Patient Services
07.2022 - Current

Leon Medical Center

Call Center Solutions
02.2018 - 03.2021

Associate of Arts -

Miami Midia School

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Maria Jose Escudero