Maria Jose Herrera
Everett,MA
Summary
Trustworthy and dedicated front of the house worker with 3 years of experience serving guest/customers while using POS system and cash register. Friendly when assisting guest/customers with requests and meeting special needs. Detail oriented to meet job requirements to keep a successful work place with a creative personality.
Overview
3
3
years of professional experience
Work History
Cashier/Server
Cheesecake Factory Inc
04.2022 - Current
- Greeted guests entering restaurant and responded promptly to guests needs within a three second likeability.
- Built relationships with guests to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Closely worked with shift manager counting money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items with accuracy.
- Certified to mentor new employees about duties and best practices, improving overall staff performance.
- Support colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly area for an enjoyable guest experience.
Server
Villa Francesca
05.2021 - 11.2021
- Build a creative relation with customer to recommend food specials and drinks to their liking.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Quick solve any disliking or problem to ensure customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Hospitality Management -
Everett Senior High School
Everett, MA06.2022
Skills
- Bilingual
- Problem Solving
- Work Ethic and Integrity
- Patience and Empathy
- Creative
- Time Management
- Optimistic
- Professionalism and Courtesy
- Individual and teamwork
Timeline
Cashier/Server
Cheesecake Factory Inc
04.2022 - Current
Server
Villa Francesca
05.2021 - 11.2021
Hospitality Management -
Everett Senior High School