Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Ibanez

Columbus

Summary

Detail-oriented and bilingual (Spanish/English) legal professional with a law degree from Santiago de Cali University, Colombia, seeking a position as a social worker (social service) or legal interpreter in the United States. Bringing strong language and communication skills, legal knowledge, customer service and cultural competency to facilitate accurate interaction between Spanish/English-speaking clients and social professionals.


Overview

2
2
years of professional experience

Work History

Server

Local Cantina
03.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Front Desk Agent

Hampton Inn & Suites By Hilton
12.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Housekeeping Supervisor

Le Meridién Columbus, The Joseph
07.2023 - 12.2023
  • Providing high-quality customer service, ensuring a positive dining experience for patrons.
  • Demonstrated strong product knowledge, recommended menu items, and handled orders efficiently.
  • Maintained cleanliness and organization of the dining area, enhancing the ambiance for guests.
  • Collaborated with the kitchen staff to ensure timely and accurate delivery of orders.

Front Desk Agent - Night Auditor

Sonesta Columbus Downtown
03.2023 - 11.2023
  • Conducted nightly financial audits, ensuring accuracy in revenue reporting and resolving discrepancies
  • Managed guest check-ins/outs, providing exceptional service and resolving any issues promptly
  • Coordinated with various departments to ensure smooth transitions between shifts and accurate information transfer
  • Performed front desk duties, including answering calls, assisting guests, and handling reservations

Education

Lawyer -

Santiago De Cali University
Colombia
12.2023

Diploma - Patrimonial Effects in Family Law.

Universidad Santiago De Cali
Colombia
11-2021

Skills

  • Fluency in Spanish and English, with proficiency in legal terminology specially in spanish
  • Strong communication, interpersonal and customer service skills
  • Ability to maintain confidentiality and professionalism in sensitive legal-social environments
  • Excellent attention to detail and accuracy in interpreting documents and conversations

Languages

Spanish
Native or Bilingual
English
Full Professional

References

  • Matthew Kolbrich

General Manager

Hampton Inn & Suits

(740) 9633308


  • Jeremy Eraybar

Restaurant Manager

Local Cantina Clintonville

(614) 6576261


  • Jordan Ring

Night Audit Manager

Sonesta Columbus Downtown

(614) 6484332

Timeline

Server

Local Cantina
03.2024 - Current

Front Desk Agent

Hampton Inn & Suites By Hilton
12.2023 - Current

Housekeeping Supervisor

Le Meridién Columbus, The Joseph
07.2023 - 12.2023

Front Desk Agent - Night Auditor

Sonesta Columbus Downtown
03.2023 - 11.2023

Lawyer -

Santiago De Cali University

Diploma - Patrimonial Effects in Family Law.

Universidad Santiago De Cali

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Maria Ibanez