Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Jose M. Johnston

Bilingual Customer Service & Communications Specialist
Glen Burnie,USA

Summary

Detail-oriented customer service professional with 2+ years of experience in client-facing roles, administrative support, and digital communication. Skilled in resolving inquiries, managing daily workflows, and delivering reliable, high-quality service across channels.

Overview

5
5
years of professional experience

Work History

Front Office & Communications Coordinator

Vaccaro’s Italian Pastry Shop
Baltimore, USA
10.2023 - Current
  • Handled operations, admin tasks, and CRM-based email campaigns to engage customers, and streamline bakery workflows.
  • Develop customer-centric content, respond to messages and comments, and foster community engagement online
  • Manage social media for three locations, creating seasonal campaigns that boost traffic and online orders.

Store Manager

Vaccaro's Italian Pastry Shop
Baltimore, USA
07.2023 - 02.2024
  • Provided daily customer service, managing client orders, resolving complaints, and handling payments with accuracy and professionalism.
  • Managed vendor communications, coordinated daily inventory, and processed supply orders.
  • Trained and supervised a small team, improving scheduling and internal workflows.

Marketing Trainee

Aranda Software
Bogotá, Colombia
07.2020 - 01.2021
  • Managed client-facing messaging on social platforms (Facebook, Instagram, LinkedIn).
  • Strengthened customer engagement by increasing content frequency and partnering with external media outlets.
  • Created internal reports and tracked campaign success metrics.

Education

Certificate - Community Management, Product Marketing, and Inbound Strategy

Coder House
Argentina
07-2023

Bachelor of Science - Social Communication and Journalism

University of La Sabana
Chía, Colombia
01.2021

Some College (No Degree) - Cross-Cultural Communications

Soongsil University
Seoul, South Korea
01-2019

Skills

  • Client-Facing Communication
  • CRM & Member Outreach
  • Administrative Operations
  • Digital Engagement Strategy
  • Service Problem Resolution
  • Accuracy & Task Prioritization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Office & Communications Coordinator

Vaccaro’s Italian Pastry Shop
10.2023 - Current

Store Manager

Vaccaro's Italian Pastry Shop
07.2023 - 02.2024

Marketing Trainee

Aranda Software
07.2020 - 01.2021

Certificate - Community Management, Product Marketing, and Inbound Strategy

Coder House

Bachelor of Science - Social Communication and Journalism

University of La Sabana

Some College (No Degree) - Cross-Cultural Communications

Soongsil University
Maria Jose M. JohnstonBilingual Customer Service & Communications Specialist