Maria Karina Montero Purroy
Miami,FL
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Receptionist Assistant
Zicomap
10.2022 - Current
- Increased accessibility to information for both clients and coworkers by developing detailed spreadsheets that organized important data clearly.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained strict confidentiality of sensitive information while processing documents and managing files, preserving the integrity of company data.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Wellness and Fitness Instructor for Seniors
AG HOME THERAPY IN
03.2024 - Current
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Designed recovery plans for injured clients, allowing them to safely regain strength without further setbacks or complications.
- Conducted comprehensive fitness assessments to evaluate client''s physical capabilities and established baseline measurements for tracking progress.
Customer Sales and Service Expert
Coach
08.2018 - 11.2022
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Maintained 100% conversion rate on new contacts by using persuasive communication skills.
- Customer claims attention.
- Communication and negotiation skills.
Education
High School Diploma -
C.I.A.L. Libertador Authorized Instruction Center
Caracas Venezuela 05.2001 -
Master of Laws -
Santa Maria University
Caracas Venezuela 05.2001 -
No Degree - Computer Training
Miami Dade County
Miami, FL 05.2001 -
Skills
Customer Service
Promotional Support
Needs Assessment
Order Processing
Call Center Operations
Administrative and Office Support
Complaint Resolution
Organization
Call Documentation
Work Prioritization
- Fee Collection
- Guest Relations
- Appointment Setting
- Calendar Management
Timeline
Wellness and Fitness Instructor for Seniors
AG HOME THERAPY IN
03.2024 - Current
Receptionist Assistant
Zicomap
10.2022 - Current
Customer Sales and Service Expert
Coach
08.2018 - 11.2022
High School Diploma -
C.I.A.L. Libertador Authorized Instruction Center
05.2001 -
Master of Laws -
Santa Maria University
05.2001 -
No Degree - Computer Training
Miami Dade County
05.2001 -
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