Shawn Jones
Acworth,GA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
11
11
years of professional experience
1996
1996
years of post-secondary education
Work History
Receptionist Assistant
Dr Phillips
White Hall, Arkansas
01.2002 - 06.2008
- Answered incoming calls and routed to appropriate personnel.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
- Responded to customer inquiries via phone or email promptly and courteously.
Accounts Manager
Mid-South adjustment company
Pine Bluff, AR
10.1997 - 03.2001
- Developed reports that provided key insights into the company's financial performance.
- Provided guidance on accounting issues related to revenue recognition and other complex transactions.
- Advised senior management on best practices for improving profitability.
Education
Certification In Excel PowerPoint And Microsoft - Basic Computer Excel, PowerPoint, Microsoft
Gwinnett Technical College
Lawrenceville, GA 06.2009 - 10.2009
Southeast Arkansas Technical College
Pine Bluff, ARSkills
- Call management
- Document preparation
- Customer service
- Office software proficiency
- Search engine evaluation
- Telephone etiquette
- Web analytics
- Customer relationship management
- Attention to detail
- Problem solving
- Effective communication
- Content evaluation
- Customer focus
Timeline
Certification In Excel PowerPoint And Microsoft - Basic Computer Excel, PowerPoint, Microsoft
Gwinnett Technical College
06.2009 - 10.2009
Receptionist Assistant
Dr Phillips
01.2002 - 06.2008
Accounts Manager
Mid-South adjustment company
10.1997 - 03.2001
Southeast Arkansas Technical College