Devontae Davidson
Milwaukee,WI
Summary
Versatile and results-oriented professional with a background in security and customer service at Forest County Potawatomi. Excelled in video surveillance and emergency response, enhancing security measures and customer satisfaction. Demonstrated exceptional multitasking and communication skills, contributing to efficient operations and positive client interactions.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Receptionist Assistant
Forest County Potawatomi Bingo Casino at Hotel.
Milwaukee, WI 1721 W Canal St, Milwaukee, WI 53233
03.2024 - Current
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Security Dispatcher
Forest County Potawatomi , Bingo Casino and Hotel.
Milwaukee, WI 1721 W Canal St, Milwaukee, WI 53233
10.2019 - 03.2023
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Loss Prevention Investigator
Walmart
6300 W Brown Deer Rd, Brown Deer, WI 53223
05.2013 - 10.2019
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Completed incident reports and activity logs for accurate, current records.
- Observed video surveillance systems for prompt emergency response.
Education
High School Diploma - Business Communication
Milwaukee Academy Or Science
Milwaukee, WI06.2011
Skills
- First Aid Training
- Law Enforcement Collaboration
- Video surveillance proficiency
- Customer Service
- Multitasking
- Excellent Communication
- Microsoft Excel
- Time management abilities
- Adaptability
- Emergency Response
- Information assistance
- Call distribution
- Call transferring
Timeline
Receptionist Assistant
Forest County Potawatomi Bingo Casino at Hotel.
03.2024 - Current
Security Dispatcher
Forest County Potawatomi , Bingo Casino and Hotel.
10.2019 - 03.2023
Loss Prevention Investigator
Walmart
05.2013 - 10.2019
High School Diploma - Business Communication
Milwaukee Academy Or Science