Tijuana Grissom
Senoia,GA
Summary
Accomplished Flight Attendant offering over 14 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
14
14
years of professional experience
Work History
Receptionist Assistant
Dr. Johm J. Giovanelli, DC, PC
Peachtree City, GA
01.2022 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Confirmed appointments, communicated with clients and updated client records.
Flight Attendant
Express Jet Airlines, XJT
Atlanta, GA
09.2004 - 12.2018
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
No Degree - Nursing
San Antonio College
San Antonio, TXSkills
- First Aid and CPR
- FAA Regulations
- Emergency Situations Management
- Crew Resource Management
- Evacuation Procedures
- Training and Development
- Time Management
- Creative Thinking
- Special Needs Assistance
- Customer Service
Timeline
Receptionist Assistant
Dr. Johm J. Giovanelli, DC, PC
01.2022 - Current
Flight Attendant
Express Jet Airlines, XJT
09.2004 - 12.2018
No Degree - Nursing
San Antonio College