SILVIA MARENCO-MACHADO
Hyattsville
Summary
Vital leading member of medical care team, meeting patients' needs and exceeding care expectations. Focused on going above and beyond to support and lead a great customer service support in a health care or administrative environment. Always open to execute and learn new skill at any work environment and be productive. Motivated to continue to learn and grow as professional with the ability to quickly learn new processes with a great attitude and smile
Overview
14
14
years of professional experience
Work History
Receptionist Assistant
Compleate Care Hyattsville
Hyattsville
01.2025 - Current
- Assisted with special projects as requested by management team.
- Performed data entry tasks into various software systems accurately and quickly.
- Answered incoming calls and routed to appropriate personnel.
- Responded to customer inquiries via phone or email promptly and courteously.
- Processed payments from customers via cash or credit card transactions.
- Managed office supplies inventory and reordered when necessary.
- Developed strong relationships with clients through excellent communication skills.
- Handled confidential documents with discretion.
- Assisted with mail sorting and distribution.
- Greeted customers and visitors in a professional manner.
- Maintained a neat, organized reception area.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
CERTIFIED NURSING ASSISTANT, GNA
Compleate Care Hyattsville
Hyattsville
08.2018 - Current
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Helped residents with daily living tasks.
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine.
- Supported the social and emotional needs of patients by providing caring companionship.
- Documented clinical information in patient medical records daily.
- Responded appropriately to symptoms and behavior.
- Maintained confidentiality concerning treatment and personal information.
- Applied correct aseptic and sterile techniques and used appropriate personal protective equipment.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Communicated with physicians, nurses, and other health care staff to exchange information about patient conditions, treatment plans, and activities.
- Ensured complete documentation when entering data into the EMR system.
- Participates in staff meetings.
- Always have a positive companionable attitude in stressing situation.
- Great team leadership and time managing.
HOUSEKEEPING SUPERVISOR
3c Complete Comercial Cleaning
College Park
02.2011 - 06.2018
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards.
- Prioritized rooms and spaces requiring immediate attention.
- Conducted in-service training and orientation for new employees.
- Attended staff meetings and communicated company policies and priorities to staff.
- Improved inventory management by creating checklist for stocking of cleaning carts.
- Cleaned and maintained cleaning equipment in good operable condition.
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
- Activately promotes lactation.
- Provides support with breastfeeding and pumping to friends and family who need.
- Ability to train others with patience and care.
- Multi tasks efficient.
- Infant and children experienced.
- Responded appropriately to customer's special cleaning requests.
- Substituted traditional cleaners with non-toxic sanitation aids to meet client preferences.
Education
CNA/GNA-NURSING -
Cambridge Nursing Assistant Academy
Hyattsville, MD06.2012
HIGH SCHOOL DIPLOMA -
Northwestern High School
Hyattsville, MD05.2009
Skills
- Patient relationship building
- Clinical documentation
- Family communication
- Health education
- Emotional support
- Monitor vitals
- First aid and CPR
- Electronic charting
- Community activities
- Excellent oral and writing communication skills in Spanish and English
- Customer service
- Office management
- Communication skills
- Document handling
- Office equipment use
- Problem solving
- Appointment scheduling
- Telephone systems
Timeline
Receptionist Assistant
Compleate Care Hyattsville
01.2025 - Current
CERTIFIED NURSING ASSISTANT, GNA
Compleate Care Hyattsville
08.2018 - Current
HOUSEKEEPING SUPERVISOR
3c Complete Comercial Cleaning
02.2011 - 06.2018
CNA/GNA-NURSING -
Cambridge Nursing Assistant Academy
HIGH SCHOOL DIPLOMA -
Northwestern High School