Miranda Valdez
Robstown,TX
Summary
Versatile and results-oriented professional with a proven track record at Robstown Nursing and Rehab, excelling in patient care and office management. Demonstrated ability to enhance operational efficiency by 50% through expert handling of administrative duties and compassionate patient interactions. Skilled in Electronic Charting and building trustworthy relationships, ensuring high levels of client and patient satisfaction.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Receptionist/Assistant Business Office Manager
Robstown Nursing and Rehab
05.2023 - 07.2024
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered phone promptly and directed incoming calls to correct offices.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Answered central telephone system and directed calls accordingly.
- Greeted numerous visitors, vendors and interview candidates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Certified Nursing Assistant
Robstown Nursing and Rehab
06.2022 - 07.2024
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 25+ residents under long-term care.
Sonic Carhop
Sonic
03.2021 - 06.2022
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Education
High School Diploma -
Robstown High School
Robstown, TX05.2023
Skills
- Mail Routing
- Business Correspondence Writing
- Mail Management
- Document Scanning
- Office Organization
- Visitor log management
- Telephone systems
- Meeting Preparation
- Mail Sorting
- Cash Management
- Spreadsheet tracking
- Patient relationship building
- Dressing assistance
- Preparing meals
- Medical Records Management
- HIPAA Compliance
- Bedside manner
- Trustworthy companion
- Feeding assistance expert
- Companionship and emotional support
- Basic Life Support
- Recording vital signs
- Maintaining privacy
- End of life care
- Patient Care
- Patient Relations
- Patient Lifting
- Electronic Charting
- Conducting intakes
- Fast Learner
- Computer Skills
- Administrative duties
Certification
- BLS, American Heart Association - 3/22/2023-3/22/2025
- CMA - Certified Medical Assistant
- CNA- Certified Nurse Assistant
Timeline
Receptionist/Assistant Business Office Manager
Robstown Nursing and Rehab
05.2023 - 07.2024
Certified Nursing Assistant
Robstown Nursing and Rehab
06.2022 - 07.2024
Sonic Carhop
Sonic
03.2021 - 06.2022
High School Diploma -
Robstown High School
- BLS, American Heart Association - 3/22/2023-3/22/2025
- CMA - Certified Medical Assistant
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