Lorenza Belis
Hyattsville,MD
Summary
Receptionist assistant with 20 years of experience in administrative support and customer relationship management. Proficient in Spanish translation, enhancing communication and collaboration. Focused on delivering exceptional visitor experiences and improving operational efficiency.
Overview
1
1
Language
1
1
Certification
25
25
years of professional experience
Work History
Receptionist Assistant
DCPS Central Office
Washington, District of Columbia
08.2006 - Current
- Oriented visitors by directing them to relevant departments, enhancing their experience at central office.
- Screened all incoming calls and correspondence to identify necessary follow-up actions.
- Ensured accuracy of office documents and emails by performing meticulous reviews.
- Addressed numerous information requests while resolving conflicts effectively.
- Streamlined operations by managing various administrative, programmatic, and technical tasks.
- Updated project calendar regularly, notifying staff about key deadlines and events.
- Coordinated fundraising initiatives with teams for community projects and school events, fostering community engagement.
- Provided essential Spanish translation support for coworkers, parents, students, and clients.
Receptionist
ACS State Healthcare
Washington, DC
01.2002 - 07.2006
- Ensured high-quality customer service during interactions with clients.
- Executed switchboard operations, streamlining communication flow.
- Provided comprehensive administrative support, including document preparation and filing.
- Prepared presentations and managed email correspondences effectively.
- Sorted and distributed incoming mail and packages for timely delivery.
- Maintained office supplies inventory, placing orders promptly.
- Conducted data entry into various computer systems, ensuring accuracy and accessibility.
- Facilitated Spanish translation assistance to support multilingual communication.
Education
High School Diploma -
High Point High School
Beltsville, MD06-1995
Skills
- Visitor assistance
- Call management
- Reception operations
- Document verification
- Data management
- Calendar coordination
- Meeting coordination
- Mail distribution
- Spanish interpretation
- Client relations
- Office support
- Dispute resolution
- Problem solving
- Teamwork
- Detail orientation
- Data confidentiality
- Community engagement
- Multi-line phone management
Languages
Spanish
Professional
Certification
- Case monitoring and resources
- Effective communication
- The basics of contact tracing
Timeline
Receptionist Assistant
DCPS Central Office
08.2006 - Current
Receptionist
ACS State Healthcare
01.2002 - 07.2006
High School Diploma -
High Point High School