Mariah Briggs
Muskogee,OK
Summary
Detail-oriented Receptionist Administrator with proven expertise in appointment scheduling, data entry, and customer service. Committed to enhancing client satisfaction and supporting team collaboration. Dedicated professional with extensive experience in front desk operations and patient records management. Skilled in appointment coordination and effective communication, contributing to a welcoming environment and efficient office operations.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Lakeside vet clinic
Park Hill, OK
08.2018 - Current
- Greeted clients warmly and managed front desk inquiries.
- Scheduled appointments using clinic management software efficiently.
- Coordinated patient files and maintained organized records system.
- Assisted veterinarians with client communication regarding services offered.
- Processed payments and handled billing inquiries professionally.
- Managed incoming calls and directed them to appropriate staff members.
- Maintained cleanliness and order in reception area for welcoming environment.
- Provided information on pet care services to enhance client understanding.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Adhered to company policies regarding confidentiality of sensitive information.
- Participated in regular training sessions related to customer service best practices.
- Scheduled appointments and maintained calendars for staff members.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Computed balances, totals or commissions to support accounting team.
Head Start Lead Teacher
Oak Tree academy
Tahlequah, OK
01.2015 - 08.2018
- Developed individualized lesson plans tailored to students' diverse learning needs.
- Led classroom activities that promote social and emotional development in young children.
- Collaborated with families to support children's learning and development goals.
- Implemented assessments to track student progress and adjust teaching methods accordingly.
- Trained and mentored new staff on effective teaching practices and classroom management.
- Fostered a positive classroom environment that encourages student engagement and participation.
- Coordinated with community resources to enhance educational opportunities for families.
- Organized parent workshops to promote understanding of child development milestones.
- Established positive relationships with families from diverse backgrounds.
- Maintained accurate records of student attendance and progress reports.
- Led parent involvement activities including workshops on parenting skills and family literacy initiatives.
- Utilized technology resources to enhance student engagement in the classroom setting.
- Attended meetings with administrators to provide updates on program status and progress towards meeting goals.
- Conducted individual and group meetings with families to discuss educational objectives and goals of their children.
- Created a culturally sensitive learning environment by incorporating various cultural backgrounds into the curriculum.
- Collaborated with colleagues to develop strategies that would promote optimal academic outcomes for all students.
- Incorporated creative teaching methods into daily lesson plans such as music, art, drama.
- Assessed students' academic performance using data collection tools such as observations, assessments, portfolios, and other records.
- Established positive relationships with parents and guardians to ensure effective communication about their child's progress.
- Provided classroom instruction and facilitated learning activities for children ages 3-5.
- Monitored staff members' interactions with students to ensure compliance with Head Start regulations.
- Integrated technology into the classroom to enhance student engagement and learning outcomes.
- Developed age appropriate lesson plans in accordance with Head Start regulations, standards, and curriculum guidelines.
- Participated in professional development activities to remain current on trends in early childhood education.
- Developed and implemented individualized lesson plans to meet the needs of each student.
- Ensured compliance with state licensing requirements for early childhood education programs.
- Maintained accurate documentation on student attendance, behavior, health records.
- Implemented behavior management strategies designed to foster self-regulation skills among young learners.
- Engaged in ongoing assessment of student needs through observation techniques such as anecdotal notes or checklists.
- Engaged in professional development opportunities to stay up-to-date on best practices in early childhood education.
- Planned field trips and special events that promoted socialization among peers.
- Organized and maintained a safe learning environment that was conducive to student growth and development.
- Coordinated volunteers from community organizations who provided additional support for classroom operations.
- Facilitated team building activities designed to improve collaboration among staff members.
- Read stories to children and taught painting, drawing, and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Engaged with children on individual basis to build positive, trusting relationships.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Observed children to record development.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Monitored student progress to ensure cooperation and growth.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Participated in workshops, trainings and conferences to improve educational skills.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Education
High School Diploma -
Tahlequah High School
Tahlequah, OK05-2012
Some College (No Degree) - General Studies
Northeastern State University
Tahlequah, OKSkills
- Appointment scheduling
- Patient records management
- Billing processing
- Data entry
- Customer service
- Office administration
- Communication skills
- Team collaboration
- Detail orientation
- Organizational skills
- Call handling
- Visitor access management
- Mail routing
- Payment collection
- Meeting coordination
- Visitor assistance
- File organization
- Fee collection
- Calendar management
- Supply management
- Office equipment maintenance
- Document management
- Scheduling appointments
- Document scanning and digitization
- Reception area maintenance
- Guest relations
- Mail handling
- Appointment setting
- Document retrieval
- Multi-line phone operation
- Reception management
- Staff scheduling
- Accounts payable and receivable
- Credit and collections
- Multitasking capacity
- Teamwork
- Record keeping
References
References available upon request.
Timeline
Receptionist Administrator
Lakeside vet clinic
08.2018 - Current
Head Start Lead Teacher
Oak Tree academy
01.2015 - 08.2018
High School Diploma -
Tahlequah High School
Some College (No Degree) - General Studies
Northeastern State University