Joy DeVrieze
Coleman,MI
Summary
Proven Receptionist Administrator with a track record of enhancing customer service management at Village Family Medicine. Excelled in reception management and problem-solving, significantly improving client relations and operational efficiency. Skilled in multitasking and organization, adept at maintaining HIPAA compliance and streamlining office operations.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Village Family Medicine
Roscommon, MI
02.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintain HIPAA compliance
Front Desk Receptionist
MyMichigan Health Services
Houghton Lake, MI
04.2008 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintaining HIPAA compliance
Education
Associate Degree In Applied Science - Cardiac Sonography
Kirtland Community College
Gaylord12.2014
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Mail handling
- Document scanning and digitization
- Document Management
- Appointment Scheduling
- Client Relations
- Scheduling appointments
- Supply Management
- Confidential information management
- Project Coordination
- Customer Service
- Phone and Email Etiquette
- Data Entry
- Multitasking and Organization
- Customer Service Management
- Scheduling
- Office Management
- Decision-Making
- Strategic Planning
- Staff Training
- Problem-Solving
Timeline
Receptionist Administrator
Village Family Medicine
02.2022 - Current
Front Desk Receptionist
MyMichigan Health Services
04.2008 - 05.2018
Associate Degree In Applied Science - Cardiac Sonography
Kirtland Community College