Maria L Fuentes
Laredo,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Royal Express Inc.
Laredo, TX
07.2012 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Werner Enterprises
Laredo, TX
08.2003 - 05.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
Education
Some College (No Degree) - Business Administration
Laredo Community College
Laredo, TXSkills
- Report Generation
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Account Management
- Customer Relations
- Problem Resolution
- Multi-Task Management
- Staff Training
Timeline
Customer Service Representative
Royal Express Inc.
07.2012 - 07.2024
Customer Service Representative
Werner Enterprises
08.2003 - 05.2008
Some College (No Degree) - Business Administration
Laredo Community College
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