Maria Laura Gonzalez
Relocating To Charlotte NC,Dallas
Summary
Versatile professional in sales and customer relationship management, with background in diverse sales environments. Strong communication, adaptability, and problem solving abilities. Focused on supporting team success and achieving positive results. Demonstrated ability to increase customer satisfaction and loyalty.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Account Representative
Selery Fulfillment
Dallas, Texas
06.2023 - Current
- Advised clients on best practices related to their accounts.
- Coordinated transportation schedules with carriers for efficient delivery times.
- Provided customer service support regarding order status, tracking information, and shipment quote requests.
- Collaborated with other departments to enhance shipment handling procedures.
- Investigated customer complaints related to product damages incurred during transit.
- Actively participated in weekly team meetings to discuss ongoing project status.
Shift Manager
McDonald's
Dallas, TX
03.2023 - 05.2023
- Delivered training sessions for new hires in customer service, product knowledge, and cash-handling.
- Ensured that all opening and closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
Crew Member
McDonald's
Dallas, TX
12.2021 - 03.2023
- Performed cashier duties, such as taking orders, and collecting payments.
- Organized and restocked supplies to support operations, and team productivity.
- Maintained high standards of customer service during high-volume work shifts, and fast-paced operations.
Cashier
Traki Deparment Store
Cabimas, Venezuela
12.2020 - 10.2021
- Operated the cash register efficiently, ensuring that all processed payments and transactions were accurate.
- Trained new team members in cash register operations, stock procedures, and customer service.
- Provided assistance with the monthly physical inventory process, including counting, verifying, and reconciling data within the system database.
Billing Administrative Assistant
UNIR Instituto Tecnologico Universitario Readic
Cabimas, Venezuela
08.2019 - 12.2020
- Provided support to customers regarding their billing inquiries, and resolved issues during the invoicing and collection process.
- Entered new customer and student information into internal databases as needed.
- Maintained accurate records of invoice status updates and payment information.
- Assisted in the preparation of monthly financial statements for management review.
Education
Associate of Business Administration -
UNIR Instituto Tecnologico Universitario Readic
Venezuela07-2018
Skills
- Customer Relationship Development
- Teamwork and Collaboration
- Shipping Operations
- Organization and Multitasking
- Business Growth and Retention
- Analytical Problem Solving
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Account Representative
Selery Fulfillment
06.2023 - Current
Shift Manager
McDonald's
03.2023 - 05.2023
Crew Member
McDonald's
12.2021 - 03.2023
Cashier
Traki Deparment Store
12.2020 - 10.2021
Billing Administrative Assistant
UNIR Instituto Tecnologico Universitario Readic
08.2019 - 12.2020
Associate of Business Administration -
UNIR Instituto Tecnologico Universitario Readic