Maria Lisa Rendon
Brooklyn,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
15
15
years of professional experience
Work History
Housekeeping Room Attendant
Mariott Hotel
08.2022 - 08.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
Technician
Mobile COVID-19 Technician
12.2020 - 06.2021
- Conducting PCR testing, Working Under Supervision of a Teamleader, Understanding the rules & Regulations, bilingual, strong organizational skills
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Porter
Gaurdian Services
03.2019 - 04.2019
- Removing Trash, Dusting, Vacuuming, Mopping, Report any visible damage, malfunctions, and accidents involving the Institute's equipment or property to the supervisor.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Completed sweeping, mopping, and window-cleaning.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Cashier
Toys R Us
01.2018 - 06.2018
- Scan Items, Greet and Receiving Customers, Collecting Payments And Making The Correct Change, Take Money In Form Of Cash, Credit Card or check, Stocking, Take Coupons
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Cashier
Key Food Supermarket
01.2014 - 03.2015
- Functioning The Register System, Handling of Cash Procedures and Regulations, Greeting And Receiving Customers, Bagging Groceries, Collecting Payments And Making the Correct Change
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Jetro Cash N Carry
02.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Personal House Cleaner
Cleaning Service
08.2010 - 05.2013
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
- Maintained a loyal clientele through excellent communication, punctuality, and reliability.
Camp Administrator
Center For Life , Youth Program
06.2008 - 09.2008
- Evaluated overall camp performance at the end of each season, identifying areas for improvement and implementing necessary changes for future success.
- Maintained accurate records of camper information, including medical documentation, emergency contacts, and registration details.
- Monitored facilities maintenance tasks proactively identifying potential issues requiring attention, mitigating downtime disruptions.
- Oversaw budget management, making certain that allocated funds were utilized effectively for optimal camp experiences.
Education
No Degree - Law
The Secondary School For Law, John Jay High School
Brooklyn, NY06.2011
Skills
- Guest Relations
- Customer Service
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
Volunteer Experience
The Secondary School for Law, John Jay High School, Brooklyn, NY, Provided help to children after school, assisting in reading, math, social studies and helped prepare for tests.
Languages
Spanish
Limited Working
Timeline
Housekeeping Room Attendant
Mariott Hotel
08.2022 - 08.2023
Technician
Mobile COVID-19 Technician
12.2020 - 06.2021
Porter
Gaurdian Services
03.2019 - 04.2019
Cashier
Toys R Us
01.2018 - 06.2018
Cashier
Key Food Supermarket
01.2014 - 03.2015
Cashier
Jetro Cash N Carry
02.2013 - 12.2013
Personal House Cleaner
Cleaning Service
08.2010 - 05.2013
Camp Administrator
Center For Life , Youth Program
06.2008 - 09.2008
No Degree - Law
The Secondary School For Law, John Jay High School