Natasha Philmore
Memphis, TN
Summary
Results-driven housekeeping professional skilled in guest relations and attention to detail. Committed to upholding hospitality standards while ensuring a clean and welcoming environment for guests, ready to leverage expertise to elevate overall guest satisfaction.
Overview
29
29
years of professional experience
Work History
Housekeeping Room Attendant
Southland Casino
West Memphis, AR
11.2025 - 03.2026
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hospitality.
- Performed thorough cleaning tasks including dusting, vacuuming, and sanitizing surfaces in assigned areas.
- Responded promptly to guest requests for amenities and housekeeping services, enhancing overall guest satisfaction.
- Organized and stocked housekeeping carts with cleaning supplies, ensuring readiness for efficient room turnover.
- Supported training initiatives for new staff by demonstrating proper cleaning methods and best practices. new staff on cleaning procedures and best practices for efficiency and quality.
- Supported training initiatives for new staff by demonstrating proper cleaning methods and best practices.
- Adhered to safety protocols and procedures while handling cleaning chemicals and equipment.
Order Picker
Amazon Fulfillment Center
Memphis, TN
08.2023 - 02.2024
- Selected and gathered products for customer orders with attention to detail.
- Collaborated with team members to streamline picking process and improve order accuracy.
- Operated hand-held scanners to accurately track inventory movements.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Trained new employees on order picking techniques and safety protocols to ensure compliance and efficiency.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Communicated effectively with team members and supervisors to ensure clarity in tasks.
- Supported warehouse functions, including receiving, stocking, and shipping, to maintain operational flow.
Housekeeper
Fairfield Hotel
Memphis, TN
09.2019 - 04.2020
- Cleaned guest rooms thoroughly and restocked supplies, ensuring a comfortable stay for guests. guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Assisted with special projects by executing deep-cleaning tasks in targeted areas, improving facility standards.
- Collaborated with team members to ensure timely completion of daily cleaning schedules, enhancing overall cleanliness.
- Utilized cleaning equipment and chemicals safely according to established protocols.
- Reported maintenance issues promptly to enhance overall facility conditions.
Housekeeper
Courtyard Marriott
Memphis, TN
07.2017 - 01.2018
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Interacted with guests to understand their needs and preferences. on room requirements and amenities to promote overall satisfaction.
- Collaborated with housekeeping staff to streamline task completion and enhance overall service quality.
- Facilitated efficient housekeeping operations through clear communication with team members and supervisors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Collections Agent
Internal Revenue Service, IRS
Memphis, TN
10.1996 - 10.2010
- Negotiated payment arrangements with taxpayers to resolve outstanding tax liabilities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Analyzed financial records to identify delinquent accounts and prioritize collection efforts.
- Negotiated payment terms to collect outstanding balances from clients.
- Operated in a call center, managing both manual and automated outbound calls.
- Developed and implemented strategic communication plans to enhance taxpayer engagement.
- Ensured compliance with federal regulations while managing sensitive taxpayer information.
Education
High School Diploma -
White Station High
Memphis, TN05-1994
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Hooksett, NH02-2028
Bachelor of Arts - Elementary Education
LeMoyne Owen College
Memphis, TN08-1998
Skills
- Room sanitization
- Cleaning protocols
- Floor care
- Restroom upkeep
- Guest service standards
- Guest relations
- Customer service
- Guest support
- Guest request response
- Inventory management
- Issue troubleshooting
- Time management
- Multitasking
- Teamwork and collaboration
- Team collaboration
- Customer satisfaction
Timeline
Housekeeping Room Attendant
Southland Casino
11.2025 - 03.2026
Order Picker
Amazon Fulfillment Center
08.2023 - 02.2024
Housekeeper
Fairfield Hotel
09.2019 - 04.2020
Housekeeper
Courtyard Marriott
07.2017 - 01.2018
Collections Agent
Internal Revenue Service, IRS
10.1996 - 10.2010
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
High School Diploma -
White Station High
Bachelor of Arts - Elementary Education
LeMoyne Owen College