Maria Lucia Dias

Retail Store

Sao Paulo, Sao Paulo - Brazil

04.2010 - 01.2020

Greeted customers, helped locate merchandise and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and addressed customer concerns.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Supported loss prevention goals by monitoring shopper behavior.
Increased sales by offering advice on purchases and promoting additional products.
Displayed merchandise by arranging in appealing ways to boost sales.
Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.