Hi, I’m
Alicia Orsborn
Joliet,IL
Summary
My name is Alicia orsborn I’m 38 i been living in Joliet Illinois since I was born and I’m very happy person I get along with everyone I work hard I’m very friendly a good team player I am confident very outspoken I love shopping hang with friends I love finding a job the deals with customer retail associates I have the experience in the business i love working with customers and clothes
Overview
2
years of professional experience
Work History
Ross Dress For Less
Retail Associate
08.2021 - 04.2023
Job overview
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Worked with loss prevention in monitoring shopper behavior.
- Logged reports, expenses, receipts, and sales in company database.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Joliet High Central SchoolJoliet, IL
Diploma from General Studies
05.2003
Skills
- Client Needs Assessment
- Upscale Dining
- Sales Contracts
- Consumer Trends
- Merchandise Recommendations
- Meeting Sales Goals
- Cleaning and Sanitizing
- Positive Customer Engagement
- Customer Traffic Management
- Self-Directed Learning
- Retail Effectiveness
- Appeals Support
- Issue Refunds
- Retail Transactions
- Reading Comprehension
- Guest Experiences
- Goal-Driven
- Returns and Exchanges
- Purchase Packaging
- Scheduling Flexibility
- Merchandise Receiving and Handling
- Flexible Hours
- Store Policies and Procedures
- Retail Knowledge
- Exceeding Customer Expectations
- Communications Strategies
- Engaging with Diverse Customers
- Credit Card Applications
- Team Cooperation
- Verbal and Written Communication
- Register Opening and Closing
- Cash Register Operations
- Purchase Needs Determination
- Ability to Lift 40 Pounds
- Revenue Growth
- Persuasive Selling
Accomplishments
I can accomplish by doing the work I love and to meet my goals in life I want to be successful
Timeline
Retail Associate
Ross Dress For Less
08.2021 - 04.2023
Joliet High Central School
Diploma from General Studies