Patrick West
Fort Lauderdale,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Retail Associate
McDonald's
06.2022 - 11.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Call Center Associate
BOCA Communications
07.2021 - 12.2021
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Lawn Mower
Rays Lawn And Garden
07.2019 - 02.2020
- Removed grass clippings and leaves from property using blower.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Edged sidewalks, driveways and landscape features using line trimmer.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Mowed grass and put down grass seed to promote growth.
Customer Service Representative
HRG
01.2019 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Business Management
Florida Career College - Miami
Margate, FL07.2023
Skills
- Item Ticketing and Pricing
- Available Nights, Weekends and Holidays
- Security Practices
- Energy and Physical Stamina
- Building Customer Loyalty
- Cash Register Operations
- Scheduling Flexibility
- Merchandise Receiving and Handling
- Ability to Lift 40 Pounds
- Store Policies and Procedures
- Meeting Sales Goals
- Engaging with Diverse Customers
- Flexible Hours
- Rewards Programs
- Merchandising and Display
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Sales and Promotions
- Retail Transactions
- Setting Up Booths
- Persuasive Selling
- General Housekeeping
- Prioritizing Workflows
- Gift Wrapping
- Hanging Items
- Retail Knowledge
- Customer Assistance
- Microsoft PowerPoint
- Trash Removal
- Microsoft Access
- Professional Relationships
- Client Needs Assessment
- Register Opening and Closing
- Speech Clarity
- Dressing Room Assistance
- Positive Customer Engagement
- Purchase Packaging
- Guest Experiences
- Delivery Arrangements
Timeline
Retail Associate
McDonald's
06.2022 - 11.2022
Call Center Associate
BOCA Communications
07.2021 - 12.2021
Lawn Mower
Rays Lawn And Garden
07.2019 - 02.2020
Customer Service Representative
HRG
01.2019 - 05.2019
No Degree - Business Management
Florida Career College - Miami
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