Maria Luisa Reyes
32870 Lamtarra Loop, Menifee,CA
Summary
Accomplished Laboratory and Blood Bank/Plasma Center Manager at National Children's Hospital, adept in operations management and staff leadership. Excelled in ensuring compliance, enhancing customer satisfaction by over 30%, and fostering interdepartmental collaboration. Proven track record in driving continuous growth and implementing effective service delivery strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Laboratory and Blood Bank/Plasma Center Manager
National Children's Hospital
02.1993 - 08.2021
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
- Implemented and evaluated Quality Control and Quality Improvement activities.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Education
M.D. - Laboratory, Blood Banking And Pathology
St. Louis University
Baguio City, PhilippinesBachelor of Science - Biology
St. Louis University
Baguio City, Philippines Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Compliance monitoring
- Regulatory standards
- Customer service
- Performance evaluation and monitoring
Certification
Certified Professional Coder (CPC-A) by the American Academy of Professional Coders
Languages
English
Full Professional
Timeline
Laboratory and Blood Bank/Plasma Center Manager
National Children's Hospital
02.1993 - 08.2021
M.D. - Laboratory, Blood Banking And Pathology
St. Louis University
Bachelor of Science - Biology
St. Louis University
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