Maria Luz Turullols
Bilingual, Customer Service Representative
San Antonio,TX
Summary
Dynamic customer service professional with extensive experience at Marshalls, Tourneau and Victoria Montserrat. Excelling in service excellence and analytical problem-solving. Proven track record of enhancing customer satisfaction through personalized consultations and efficient business processes. Skilled in building strong client relationships and leveraging in-depth product knowledge to drive repeat business and referrals.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Marshalls
2024 - Current
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Owner and Bridal Sales Consultant. Event Planner
Victoria Montserrat, Ent
05.1995 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Bilingual Swiss-made Timepiece Sales Consultant
Tourneau
03.2001 - 10.2013
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Education
Bachelor of Science - Art And Architecture
The University of Texas At San Antonio
San Antonio, TXCertification of Product Function, History Etc. - Swiss-made Product Certification
Tourneau University, New York
New York, NY 05.2001 -
Associate of Arts -
San Antonio College
San Antonio, TX 05.2001 -
Skills
Service excellence
Analytical problem-solving
Engaged listening
In-depth product knowledge
Timeline
Certification of Product Function, History Etc. - Swiss-made Product Certification
Tourneau University, New York
05.2001 -
Associate of Arts -
San Antonio College
05.2001 -
Bilingual Swiss-made Timepiece Sales Consultant
Tourneau
03.2001 - 10.2013
Owner and Bridal Sales Consultant. Event Planner
Victoria Montserrat, Ent
05.1995 - 12.2024
Customer Service Representative
Marshalls
2024 - Current
Bachelor of Science - Art And Architecture
The University of Texas At San Antonio