Marialys Almonte
Brooklyn,NY
Summary
Results-driven customer service and security specialist committed to delivering exceptional experiences. Proven ability to manage patient appointments efficiently and respond to emergency situations, ensuring safety and satisfaction across diverse environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Talentify
New York, USA
06.2021 - 03.2026
- Prioritized patient needs to schedule appointments efficiently.
- Managed follow-up appointments and testing to ensure timely and effective patient care.
- Collected time of service payments and copayments to streamline billing processes.
- Verified patient guarantor information to ensure accuracy in record-keeping and billing processes.
- Coordinated outpatient visits and procedures to enhance patient access across multiple ambulatory clinics.
Security
Burlington
Queens, USA
12.2022 - 05.2024
- Executed procedures for fire prevention, conducted regular premises patrols, managed traffic control, and conducted accident investigations to ensure safety compliance
- Reported irregularities and enforced policies to prevent losses and damage, including restraining trespassers.
- Responded to emergency situations, providing timely assistance to employees and customers to maintain safety and security
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School of Applied Communication -
La Guardia Community College
Queens, NY05-2016
Skills
- Surveillance techniques
- Problem solving
- Time management
- Adaptability
- Effective communication
- Active listening
- Empathy
- Patience
- Eagerness to learn
Languages
- English
- Spanish
Timeline
Security
Burlington
12.2022 - 05.2024
Customer Service Representative
Talentify
06.2021 - 03.2026
High School of Applied Communication -
La Guardia Community College