Mariam Alabi
Houston,TX
Summary
Highly motivated and customer-centric professional with 6+ years of experience in providing exceptional customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Seeking to utilize proven communication skills, problem-solving expertise, and dedication to ensuring customer satisfaction to effectively fill the xyz role in abc company
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
U-Haul
05.2021 - Current
- Handle 50+ customer interactions daily, ensuring customer retention and satisfaction by providing detailed, individualized, friendly, and courteous service
- Memorize all company products and services, respond effectively to customer queries, and increase upsells
- Accurately collect and enter source data (such as customer names, addresses, phone numbers, and credit card information) into customer service software
- Trained two new employees in customer service script recitation, conflict resolution, and data entry practices
- Communicate with customers across variety of channels, including video conferencing platforms such as Zoom, Teams, Hangouts, and Skype
Customer Support Representative
DStv Nigeria
01.2017 - 02.2020
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, subscription cancellations, presenting relevant product information, and troubleshooting.
- Trained four new employees in how to use Zendesk, enter customer data, organize customer interaction logs, and provide technical support
- Received average of 90% customer satisfaction rating, 15% higher than company average
- Suggested new tactic to persuade canceling customers to stay with company, resulting in 5% decrease in cancellations
Education
Bachelor of Science - Business Administration And Management
Lagos City Polytechnic
Lagos, Nigeria (Foreign)10.2006
Skills
Microsoft Office Suite
Customer Service
Issue and Complaint Resolution
70 WPM typist
Verbal communication
CRM software
Interpersonal skills
Video conferencing software
Problem-solving
Customer Retention Strategies
Timeline
Customer Service Specialist
U-Haul
05.2021 - Current
Customer Support Representative
DStv Nigeria
01.2017 - 02.2020
Bachelor of Science - Business Administration And Management
Lagos City Polytechnic