Mariam Diabate
Bronx,NY
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
9
9
years of professional experience
Work History
Group Concierge
Hornblower Cruises & Events
02.2023 - Current
- Manage guest and corporate group experiences, ensuring seamless service delivery and adherence to brand and city standards.
- Partner cross-functionally with account managers to align marketing communication and guest engagement initiatives.
- Supervise onboard operations, improving guest satisfaction through personalized service and efficient coordination.
- Manage all administrative and operational activities (including payment collection) to enhance the guest experience.
Marketing Associate
Hornblower Cruises & Events
05.2022 - 01.2023
- Supported hospitality marketing strategies to enhance visibility and engagement across digital channels.
- Executed on-site campaigns and optimized promotional content, driving higher conversion from group inquiries.
- Collaborated with leadership on service improvement programs and employee performance reviews to enhance customer experience.
Supervisor
Hornblower Cruises & Events
04.2017 - 05.2022
- Led guest services team of 30+, ensuring service excellence and quick issue resolution.
- Coordinated daily operations between front desk and back-office functions to deliver smooth guest journeys.
- Mentored staff to strengthen communication, service consistency, and brand representation.
Inventory Associate
Amazon Fulfillment Center
02.2022 - 04.2022
- Streamlined warehouse operations and inventory management processes, improving workflow accuracy and efficiency.
Management Intern
Office of Assembly Member Michael Blake
02.2019 - 04.2019
- Supported community event planning and constituent engagement, strengthening local outreach and brand visibility.
Education
Master of Business Administration - International Business
Monroe College
Bronx, NY06.2020
Bachelor of Business Administration - undefined
Monroe College
Bronx, NY06.2018
Skills
- Computer skills (Microsoft, Adobe)
- Strong work ethic
- Effective problem solving
- Highly adaptable
- Leadership & Coaching
- OKTA, UKG & Salesforce
- Digital Marketing Support
Affiliations
- General Secretary, Malian Students & Professionals Association NY | Sept 2022 – Present
- Contributor, Foundation Babani Kone | Feb 2016 – Present
Languages
French
Native or Bilingual
Turkish
Elementary
Bambara (Afrikans)
Native or Bilingual
Timeline
Group Concierge
Hornblower Cruises & Events
02.2023 - Current
Marketing Associate
Hornblower Cruises & Events
05.2022 - 01.2023
Inventory Associate
Amazon Fulfillment Center
02.2022 - 04.2022
Management Intern
Office of Assembly Member Michael Blake
02.2019 - 04.2019
Supervisor
Hornblower Cruises & Events
04.2017 - 05.2022
Bachelor of Business Administration - undefined
Monroe College
Master of Business Administration - International Business
Monroe College