Mariam Flayh
Buffalo,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible and friendly Beauty Advisor makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora
Buffalo, NY
08.2023 - Current
- Administered special promotions such as discounts or loyalty rewards programs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Maintained records related to sales for store management.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Recommended merchandise based on expert product knowledge and client preferences.
- Assisted in the development of new beauty products and services.
- Organized promotional events such as makeup demonstrations and free makeovers.
Food Runner
Sinatras
08.2021 - 09.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
Sales Associate
Walgreens
04.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science - Business
Canisius College
Buffalo, NY05.2027
High School Diploma -
Kenmore East Senior High School
Tonawanda, NY06.2023
Skills
- Kitchen Communication
- Complaint Handling
- Surface Work
- Proper Storage Procedures
- Guest Relations
- Serving Staff Support
- Hospitality Management
- Customer Needs Assessments
- Operational Efficiency
- Product Demonstrations
- Customer Engagement
- Paperwork Management
- Customer Service
- Products Knowledge
Timeline
Beauty Advisor
Sephora
08.2023 - Current
Food Runner
Sinatras
08.2021 - 09.2023
Sales Associate
Walgreens
04.2021 - 08.2021
Bachelor of Science - Business
Canisius College
High School Diploma -
Kenmore East Senior High School
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