Mariam Mahmoud
MATTHEWS,NC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Engineering position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
11.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
No Degree - Computer Engineering
University of North Carolina At Charlotte
Charlotte, NC12.2025
Skills
- Product Knowledge
- Call Management
- Scheduling
- Report Generation
- Appointment Scheduling
- Data Entry
- Computer Proficiency
- [Language] Translation
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Publix
11.2019 - Current
No Degree - Computer Engineering
University of North Carolina At Charlotte