Mariam Muhoza
Franklin,MA
Summary
Customer focused front line professional responsible for delivering high quality service in a fast paced environment while serving as a primary point of contact for customers.
Strong verbal communication, keen judgment, adaptability, and the ability to manage mulitple priorities simultaneously.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Key Holder
Lovisa
Wrentham, Massachusetts
05.2025 - Current
- Assist customers in locating products and provide clear and accurate information.
- Demonstrate strong multitasking skills while managing customer needs, phone calls, and other duties.
- Take initiative in resolving customer concerns and escalating issues.
- Prioritized tasks effectively in a high traffic setting, balancing customer assistance on phone and operational responsibilities.
Client Support Associate
Contact Graphics Ltd
Kampala, Uganda
10.2023 - 02.2024
- Served as primary point of contact for clients, vendors, and internal staff ensuring professional, and communication in person and via phone.
- Coordinated client requests and project related information between design, production, and management teams.
- Maintained strict confidentiality of client data, contracts, and internal company information.
Education
Associate of Science - Nursing
Massbay Community College
Wellesley, MA05-2026
Associate of Applied Science - Health Studies
Sunway College
Kuala Lumpur, Malaysia06-2024
High School Diploma -
Heritage International School
Kampala, Uganda06-2023
Skills
- Good communication skills
- Empathy and patience
- Dependability and strong work ethic
- Keen judgment
- Team Player
- Project coordination
- Adaptability
- Competitive drive
- Microsoft Office Word
Languages
English
Professional
Certification
CPR
Timeline
Key Holder
Lovisa
05.2025 - Current
Client Support Associate
Contact Graphics Ltd
10.2023 - 02.2024
Associate of Science - Nursing
Massbay Community College
Associate of Applied Science - Health Studies
Sunway College
High School Diploma -
Heritage International School