Mariam Rhyne
West Palm Beach,United States
Summary
Experienced Financial Center Manager well-versed in motivating and training employees to achieve demanding financial targets. Decisive leader with excellent communication and planning skills. Prepared to bring 14 years of progressive experience to a new position.
Overview
14
14
years of professional experience
Work History
Financial Center Manager
Bank Of America
Palm Beach Gardens, FL
04.2020 - Current
- Preferred Rewards Market Champion. Worked closely with Market Leader to coach and support Financial Centers.
- Relationship Bankers Market Coach. Hosted bi-weekly POD connects as well as one-on-one connects.
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
Branch Manager
Wells Fargo Bank
West Palm Beach, FL
01.2013 - 04.2020
- Effectively managed a team of 21 associates, including 2 Service Managers, Business Specialist and Licensed Banker.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Store Manager
Wells Fargo Bank
Wellington, FL
01.2012 - 01.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Service Manager II
Wells Fargo Bank
Wellington, FL
06.2011 - 12.2011
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Service Manager I
Wells Fargo Bank
Lake Worth, FL
01.2010 - 06.2011
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Oversaw team of service professionals focused on Client Experience.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Personal Banker
Wells Fargo Bank
West Palm Beach, FL
01.2009 - 12.2009
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Achieved consistent recognition as top sales performer.
Education
Cosmetologist - Cosmetology
South Tech Academy
Boynton Beach, FL05.2007
Skills
- Leadership
- Problem Solving
- Communication
- Conflict Resolution
- Risk Management
- Coaching
- Business Development
- Prioritizing and Planning
Community Involvement
Business Partner Liaison-PHES
Diversity and Inclusion Advocate
Timeline
Financial Center Manager
Bank Of America
04.2020 - Current
Branch Manager
Wells Fargo Bank
01.2013 - 04.2020
Store Manager
Wells Fargo Bank
01.2012 - 01.2013
Service Manager II
Wells Fargo Bank
06.2011 - 12.2011
Service Manager I
Wells Fargo Bank
01.2010 - 06.2011
Personal Banker
Wells Fargo Bank
01.2009 - 12.2009
Cosmetologist - Cosmetology
South Tech Academy
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