Mariama Balde
Columbus,OH
Summary
Detail-oriented Cashier and Shift Leader specializing in cash handling, customer service, and team management. Maintains organized checkout areas while delivering exceptional customer support. Experienced in managing inventory to reduce loss and skilled in POS systems. Strong communicator and coach, effectively motivating team members to uphold quality standards.
Overview
4
4
years of professional experience
Work History
Nurse Aide
The Inn at Bear Trail
Lewis Center, Ohio
08.2025 - 03.2026
- Monitored vital signs and promptly communicated changes to nursing staff, ensuring timely interventions.
- Supported residents in daily living activities and personal care, enhancing their comfort and dignity.
- Ensured cleanliness and safety of environment for residents and staff, promoting health and well-being.
Cashier
Bibibop
Columbus, Ohio
09.2024 - 05.2025
- Operated cash register, processing payments, returns, and exchanges with accuracy to ensure customer satisfaction.
- Maintained cleanliness of checkout area, enhancing customer experience by ensuring a tidy and welcoming environment.
- Executed opening and closing procedures, including cash counting and restocking, to ensure smooth operations.
Shift Leader
Panda express
Columbus, Ohio
01.2024 - 08.2024
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Managed store closing and opening procedures to ensure safety and security.
- Held team members accountable during shift by effectively coaching to improve performance.
- Coached team members to enhance accountability and performance during shifts.
- Oversaw daily shift operations, scheduling staff, delegating tasks, and resolving customer complaints to ensure smooth operations.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Maintained a safe working environment by enforcing safety guidelines and conducting periodic inspections.
- Utilized company resources and training tools to effectively onboard new employees.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Developed shift plans, adjusting team member line-up to optimize operational efficiency.
- Provided guidance on how to handle difficult customer situations in a professional manner.
- Trained new employees in job duties, safety procedures, and company policies.
- Prepared end-of-shift reports for management review and approval.
- Ensured compliance with all health code regulations and store policies.
- Oversaw shift operations to create quality products that met company standards.
Cashier
Panda express
Columbus, Ohio
01.2023 - 12.2023
- Ensured a clean and welcoming checkout area by regularly cleaning counters, shelves, and windows.
- Fostered teamwork through open communication with co-workers.
- Delivered excellent customer service by greeting customers warmly and proactively offering assistance.
Cook
Panda express
Columbus, Ohio
07.2022 - 12.2022
Education
MASTER DEGREE - COMPUTER SCIENCE
Mahatma Gandhi
Conakry, GuineaSkills
- Patient care
- Medication administration
- Health monitoring
- Patient documentation
- Care plan implementation
- Basic first aid
- Patient documentation expertise
- Customer service
- Customer assistance
- Product restocking
- POS systems
- Team collaboration
- Communication skills
- Empathy training
Languages
English, Bilingual
Timeline
Nurse Aide
The Inn at Bear Trail
08.2025 - 03.2026
Cashier
Bibibop
09.2024 - 05.2025
Shift Leader
Panda express
01.2024 - 08.2024
Cashier
Panda express
01.2023 - 12.2023
Cook
Panda express
07.2022 - 12.2022
MASTER DEGREE - COMPUTER SCIENCE
Mahatma Gandhi