Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MARIAMA SY SAVANE

Queens

Summary

Finance and Economics student at CUNY Queens College with experience in financial analysis, budgeting, and

feasibility reporting through academic projects and professional development programs. Proficient in Excel, SQL, and

Bloomberg Terminal, with a strong foundation in data accuracy, reporting, and professional communication.

- Talented tax preparation professional with expertise in completing returns accurately and efficiently.

Overview

5
5
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Tax Preparer

Franklin income Tax
Brooklyn
02.2024 - 03.2026
  • Prepared individual and business tax returns using tax preparation software.
  • Reviewed client documents for accuracy and completeness before filing.
  • Explained tax regulations and procedures to clients clearly and effectively.
  • Filed electronically through approved software programs.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.

Customer Service Representative

Franklin income tax
Brooklyn
03.2021 - 02.2024
  • Assisted clients with tax preparation and filing processes.
  • Answered inquiries about tax regulations and compliance issues.
  • Accepting phone calls from customers and reading emails and messages.
  • Resolved client concerns efficiently through effective communication skills.
  • Managed appointment scheduling for client consultations seamlessly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.

Education

Bachelor of Science - Major Economic And Finance-corporate Finance

Queens College
Flushing, NY
08.2020 - 03.2026

Grover Cleveland High School
Queens, NY

Skills

  • Transaction processing and financial accuracy
  • Financial analysis
  • Tax preparation
  • Customer Service
  • SQL (basic queries)
  • Google Workspace (Sheets, Docs, Slides)
  • Microsoft Word and PowerPoint

- Collaboration Tools: Microsoft

Suite, Office 365, SharePoint,

OneDrive, Exchange Online,

Microsoft Teams, Slack, Zoom

Languages

English
Full Professional
French
Beginner

Certification

  • Bloomberg Market Concepts (BMC) — Issued May 2025
  • Bloomberg Finance Fundamentals — Issued May 2025

Timeline

Tax Preparer

Franklin income Tax
02.2024 - 03.2026

Customer Service Representative

Franklin income tax
03.2021 - 02.2024

Bachelor of Science - Major Economic And Finance-corporate Finance

Queens College
08.2020 - 03.2026

Grover Cleveland High School
MARIAMA SY SAVANE