Mariama Touray
Cincinnati,OH
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SALES LAET
Total Quality Logistics Inc.
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Sales Associate
L.L. Bean
03.2023 - 04.2024
- Effectively communicate product features, benefits, and promotions to encourage upselling and maximize sales opportunities
- Monitor inventory levels, communicate restocking needs, and assist in maintaining a well-organized and fully stocked store environment
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Language Interpreter
Language Solutions
02.2021 - 12.2022
- Perform real-time interpretation between individuals or groups who speak different languages
- Utilize linguistic and cultural expertise to accurately convey the meaning, tone, and nuances of spoken language
- Adhere to strict confidentiality guidelines, ensuring that sensitive information discussed during interpretations remains secure and private.
- Managed multitasking effectively under pressure while providing immediate interpretations during fast-paced discussions or debates.
- Maintained strict confidentiality protocols while handling sensitive information during interpretation assignments.
Sales Associate
Nordstrom
06.2017 - 01.2021
- Using expert customer service skills to make recommendations on clothing and latest fashion trends
- Foster a positive and welcoming atmosphere, ensuring customers feel valued and well-assisted throughout their shopping journey
- Build and maintain strong relationships with clients by offering exceptional service, follow-up communication, and personalized attention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Montgomery College
Rockville, MDHigh School Diploma -
James Hubert Blake High School
Silver Spring, MD06.2015
Skills
- Organization Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Upselling
- Communication
- Listening Skills
- Relationship Building
- Sales expertise
- Negotiation Skills
- Quadrilingual
- Goal-Oriented
- Customer Needs Assessment
Certification
Standard CPR/AED, National Health and Safety Association, Remote, 07/2023
Timeline
SALES LAET
Total Quality Logistics Inc.
03.2024 - Current
Sales Associate
L.L. Bean
03.2023 - 04.2024
Language Interpreter
Language Solutions
02.2021 - 12.2022
Sales Associate
Nordstrom
06.2017 - 01.2021
Montgomery College
High School Diploma -
James Hubert Blake High School