Veronica Higdon
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
LAET Customer Representative
TQL
Nashville
02.2026 - 05.2026
- Assisted customers with inquiries and issues related to logistics and transportation.
- Coordinated shipments and deliveries to ensure timely service for clients.
- Responded to customer inquiries via phone and email, ensuring timely communication.
- Assisted customers with order processing and tracking throughout delivery phases.
- Collaborated with team members to resolve customer issues effectively and efficiently.
Server
Goodwood Brewery
Owensboro
10.2025 - 01.2026
- Delivered exceptional customer service to elevate guest satisfaction.
- Processed food and drink orders with accuracy and speed to ensure timely service.
- Ensured cleanliness and organization of dining area and tables to create a welcoming environment.
Server/Customer Service Cashier
Preservation Station
Owensboro
01.2022 - 01.2026
- Provided excellent customer service in a busy dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and utensils.
Babysitter
Multiple Families
Owensboro
01.2021 - 12.2025
- Supervised children during playtime and structured activities.
- Prepared nutritious meals and snacks tailored to dietary needs.
Online Boutique Owner
Myself
Owensboro
01.2023 - 06.2025
- Curated unique product selections for online boutique to attract diverse customer base.
- Managed inventory levels and supplier relationships to ensure product availability.
- Developed engaging marketing content for social media platforms to enhance brand visibility.
Customer Service Representative
Ole Miss Alumni Association
Oxford
08.2024 - 12.2024
- Assisted alumni with inquiries through phone and email communications.
- Processed membership renewals and donations using the association's database system.
- Coordinated events, ensuring smooth logistics for alumni gatherings and meetings.
STC consultant
STC
Owensboro
01.2024 - 06.2024
- Developed strategic recommendations to enhance client operational efficiency.
- Facilitated workshops to align team goals with client objectives.
- Analyzed market trends to inform client decision-making processes.
Server/Pool Cocktail Server
Owensboro Country Club
Owensboro
05.2023 - 08.2023
- Provided excellent customer service to enhance dining experiences.
- Took food and drink orders accurately and efficiently.
- Delivered meals and beverages to tables promptly and courteously.
Education
P&C Insurance - Property & Casualty Insurance License
ONLINE
01.2026 - 02.2026
High School Diploma
Owensboro, KYSkills
- Customer service
- Logistics coordination
- Relationship management
- Data analysis
- Online marketing
- Event planning
- Communication skills
- Call handling
- Social media
- Service excellence
- Payment processing
- Typing speed
- Recordkeeping organization
- Assertiveness
- Coordination
- Task prioritization
- Account management
- Multi-line phone talent
- Problem-solving
- Email management
- Researching
- Account updating
- Event coordination
- Market analysis
- Strategic planning
- Inventory management
- Problem resolution
- Time management
- [Product or service] support
- Inbound call answering
- Shipping and receiving
- Data management
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft outlook
- Payment processing
- In-store support
- Promotional support
- High-energy attitude
- Business development
- Active listening
- Retail customer service
- Prioritization
- Adaptive team player
- Conflict mediation
- Sales expertise
- Punctuality and reliability
- Handling complaints
- Shipping processes
- Call center operations
- Refund processing
- Team development
- Resolving disputes
- Delivery scheduling
- Call escalation
- Building rapport
Timeline
LAET Customer Representative
TQL
02.2026 - 05.2026
P&C Insurance - Property & Casualty Insurance License
ONLINE
01.2026 - 02.2026
Server
Goodwood Brewery
10.2025 - 01.2026
Customer Service Representative
Ole Miss Alumni Association
08.2024 - 12.2024
STC consultant
STC
01.2024 - 06.2024
Server/Pool Cocktail Server
Owensboro Country Club
05.2023 - 08.2023
Online Boutique Owner
Myself
01.2023 - 06.2025
Server/Customer Service Cashier
Preservation Station
01.2022 - 01.2026
Babysitter
Multiple Families
01.2021 - 12.2025
High School Diploma